Solutions Engineer

DevRev

DevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America's Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Role Overview

At DevRev, Solutions Engineers are customer-obsessed technical professionals who bridge the gap between cutting-edge product innovation and real customer needs. As a trusted advisor, you'll support both direct sales cycles enabling customers as well as partners to fully understand, evaluate, and adopt DevRev solutions.

You'll blend technical acumen with storytelling, preparing and conducting tailored demos, guiding evaluations, and shaping proposals. In close collaboration with Sales, Product, and Engineering you'll ensure customers and partners experience DevRev not just as a product, but as a strategic platform powering their success.

Key Responsibilities

• Provide expert technical guidance throughout the sales cycle, addressing customer questions with clarity and confidence.
• Partner with account teams to understand use cases, uncover pain points, and design tailored solutions.
• Deliver engaging product demos, PoCs, and proofs of value that showcase DevRev's differentiators and business impact.
• Contribute to RFP/RFI responses and create compelling proposals aligned to customer needs.
• Build strong relationships as a trusted technical advisor and ensure smooth handoffs to Customer Success.
• Translate business challenges into DevRev-aligned architectures and scalable solutions.
• Support customization, integrations, and configurations in collaboration with Product and Engineering.
• Provide early-stage onboarding support and issue resolution when needed.
• Equip partner SEs, resellers, and integrators to independently drive sales.
• Deliver workshops, bootcamps, certifications, and co-create joint service offerings.
• Train sales teams on product updates, technical capabilities, and competitive positioning.
• Develop technical playbooks, demo assets, guides, and case studies.
• Monitor competitor offerings and share insights to influence strategy.
• Mentor peers and foster a culture of collaboration and learning.

Qualifications & Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Solutions / Sales Engineering, ideally within B2B SaaS.
• Proven track record delivering demos, workshops, technical proposals, and proofs of value.
• Familiarity with enterprise sales methodologies (e.g., Command of the Message, MEDDICC).
• Strong discovery and consultative selling mindset.
• Excellent communication and storytelling abilities, comfortable with both technical and executive stakeholders. Skilled presenter and whiteboard communicator.
• Effective cross-functional collaborator across Sales, Product, and Customer Success. Adaptive in unstructured environments; flexible team player who embraces all tasks.
• Strong technical acumen across APIs, integrations, DevOps, cloud platforms, and modern SaaS stacks. Experience consuming APIs and webhooks (e.g., Postman) and configuring integrations.
• Familiarity with major cloud platforms (AWS, Azure, GCP) and basic database querying with SQL.
• Bonus: Proficiency in Python or JavaScript/TypeScript; exposure to DevOps tools (Jira, GitHub), CRM & CX platforms (Salesforce, Zendesk, ServiceNow), and low-code platforms.
• Bonus: Experience with GenAI tools (e.g., Cursor, VS Code + Copilot), prompt design, and LLM-based workflows (chatbots, ticket deflection, AI assistants).
• Willingness to travel up to 50% as needed.

Culture

The foundation of DevRev is its culture - our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev