Call Centre Executives

Advt. Ref. No. NABCONS/CO-HR/16/PBCS/2025-26

Requires Project Based Contract Staff for the various posts at the State headquarters and District level offices for Skill Development Programme in Kerala

NABARD Consultancy Services (NABCONS) is a wholly owned subsidiary of National Bank for Agriculture & Rural Development (NABARD) and a premium consultancy organization in the field of livelihoods development, agriculture and rural development in the country (for more details visits ). NABCONS invites online applications from Indian Citizens for various positions as Project Based Contract Staff in State Technical Support Agency to Kudumbashree.

Kudumbashree has assigned NABCONS as the State Technical Support Agency under Deen Dayal Upadhyay Grameen Kaushal Yojana (DDU-GKY), a flagship programme for placement linked skill development designed by Ministry of Rural Development (MoRD) and implemented by Kudumbashree in the state of Kerala. NABCONS is looking for dynamic development professionals for various positions at the State headquarters and District level offices for execution of this assignment.

The candidates other than the executive cadres shall be required to extensively travel to the districts and perform both desk and field level activities. Positons will be initially for a period for 11 months and extendable based on performance and also co-terminus with the present project.

Position overview:

Call Centre Executive will assist in operating the call center under the scheme.

Job Description:

• Attend calls related to enrolment, grievance redressal and contact the unemployed youth from database for information dissemination and outreach under the guidance of Call center manager.
• Manage documentation of calls and follow up history on the web enabled system.
• Contact the candidates under training as well as placement for periodic feedback and data collection
• Educational Qualification:
• Any graduate with Proficiency in Spoken / Written English & Malayalam
• Other Requirements
• Should possess good working knowledge of MS-Office
• Should be proficient in local languages and English.

Age : -

• Preferably below 35 Years.

Monthly Consolidated Remuneration

• INR 20,000 (with a provision for annual increment based on performance)

Disbursement of Remuneration:

Remuneration shall be disbursed on monthly basis and applicable income tax under section 194J.

Contract Period:

Appointment shall be on contract basis with NABCONS initially for a period for 11 months and extendable as per requirement and performance of the candidates. Service shall be co-terminus with the project period.

Travel Allowances

Candidates will be eligible for travel allowances as per the Client norms.

Termination of contract

First 3 months will be probation period during which NABCONS shall have the right to terminate the services of the individual without any notice period or assigning any reason. Thereafter the contract is terminable by giving three months notice period on either side.

How to Apply:

Interested candidates may apply online in the prescribed format within 10 days from the dates of publication of the advertisement (from 11th December 2025 till 21st December midnight) by clicking on the following links and filling the details therein.

Link -

In case the above link does not work, you may also copy and paste the link in your web browser and fill the details therein.

Instructions:

1. Before applying, candidates should read all the instructions carefully and ensure that they fulfill all the eligibility criteria for the post. NABCONS would admit candidates on the basis of the information furnished in the ON-LINE application and shall verify their eligibility at the stage of interview/ joining. If, at any stage it is found that any information furnished in the ON-LINE application is false/incorrect or if according to the NABCONS, the candidate does not satisfy the eligibility criteria for the post, his/her candidature will be cancelled and he/she will not be allowed to appear for the interview/joining/ not allowed to continue, if joined.
2. Candidates are requested to apply only ONLINE through NABCONS website ). No other mode of submission of application will be accepted.

Important Dates/ Timelines

Last date for submission of online applications Midnight

NABCONS reserves the right to make change in the dates indicated above.

Please note that corrigendum if any, issued related to the above advertisement will be published only on NABCONS website ).

General Information:

• Only Shortlisted candidates will be called for the interview. Location for the interview will be indicated in the call letter. The candidates may kindly note that any cost incurred by them for attending the interview will not be reimbursed by NABCONS.
• The applicant may submit the declaration in the Google form with respect to the educational qualification and experience. Self-attested copies of educational qualifications and experience certificates to be compulsorily submitted at the time of the interview. Original documents would be required for verification once rank listed.
• List of selected and waitlisted candidates for the post will be uploaded in NABCONS website ) after the selection process is completed. The validity of the selection list and waitlisted candidates will be co-terminus with the project.
• No correspondence will be entertained from any ineligible and non-selected candidate in all matter regarding eligibility, the selection process, documents to be produced for the selection process, assessment, prescribing minimum qualifying standards, number of vacancies, communication of result etc. the companys decision shall be final and binding on the candidates and no correspondence shall be entertained in this regard.
• The final appointment will be based on the decision of selection committee constituted for the purpose. Company reserves the right to increase/ decrease the number of posts or not to fill up any of the posts.
• The appointment shall be subject to being found medically fit, for which purpose the candidate shall be required to undergo the protocol of medical tests upon reporting at place of posting. The continuance in NABCONSs service shall be subject to remaining medically fit to discharge duties and responsibilities. The decision of NABCONS regarding medical fitness shall be final and binding on the candidate.
• Merely satisfying the eligibly criteria does not entitle a candidate to be called for the interview. NABCONS reserves the right to call only the requisite number of candidates for the interview depending on number of responses, after preliminary screening / shortlisting with reference to candidate's qualification, suitability, experience, etc.
• Applications received after the due date shall not be entertained and will be rejected.
• Under no circumstances, applications by hand or any other mode will be entertained. The application submitted through online mode provided in this advertisement will only be accepted.
• The contractually engaged staff shall have no legal claim to regular absorption either during the period of contract or after the period of contract expires. Similarly, the Contract Appointee will have no claims as to seniority
• NABCONS reserves the right to cancel the recruitment for the captioned posts without assigning any reason at any stage.