Post-Sale Technical Consultant – TAC Support Services

2 days ago


Bengaluru, Karnataka, India Inflow Technologies Pvt Ltd Full time ₹ 10,00,000 - ₹ 25,00,000 per year

Become a part of the Inflow team….

Requirement
  • Work experience with ICT distribution or System Integration companies
  • Exposure in TAC support in networking & cybersecurity technologies
  • Knowledge of architectures, design and deployment models in relevant technology .
  • Hands-on experience in troubleshooting, diagnostics, and root cause analysis .
  • Experience in escalation workflows, vendor TAC collaboration, and customer support .
  • Strong communication, problem-solving, multitasking, and collaboration .
Key responsibilities:
  • Provide 24×7 roster-based technical support at Level 1/2/3.
  • Perform diagnostics, log analysis, and replicate issues for root cause identification.
  • Manage escalation workflows with vendors and own cases until closure.
  • Communicate with customers clearly during support incidents and updates.
  • Meet vendor CSAT benchmarks with accurate documentation and knowledge sharing.
Job Overview
Job ID: TC/POS/BLR/148
No. of Vacancies: 3
Location: Bengaluru
Experience: Minimum 6 years
Qualification: Bachelor's Degree in Computer Science or closely related fields
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