Quality Manager Contact Centre

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

Job Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target ,manage service levels, escalation...

Large Co. req Skill Development Centre Manager @ Chennai. M/F. Degree/MSW. 3+ Yrs exp in managing a Skill Development Centre for sourcing candidates for retail business, training & placement in company. Corporate role. TN, Tamil speak. Required Candidate profileM/F. Degree / MSW. Social work projects exp preferred. Role: Source candidates in TN, provide...

Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

Job PurposeTo supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. To ensure that technology is utilized to a maximum for process improvement and that tms are well-organized and productive.Key ResponsibilitiesFunctionalResponsibilitiesManaging the day-to-day performance of the Contact Centre Operations and expected...

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...

Company DescriptionGBR Fertility Centre is a 20 years plus old reputed tertiary care centre for reproductive medicine and women care. Through its centres located in Chennai, Nellore and Tirupathur it brings hope to families struggling with infertility, with high success rate in treatments like IUI, IVF, ICSI, Laparoscopy, Genetics, etc. With a focus on...

Role & responsibilities:1.Good Exposure in ISO/IATF Documentation2.Able to implement the Standard requirements in Shop floor/Projects3.Able to handle team of Quality engineers4.Good exposure in conducting Internal Audit,MRM.5.Handling Customer complaints and closing with proper action plans.6.Handling Certification body audit & Customer Audit7.Responsible...

Vacancy NoVN15177Employment TypePermanentLocation CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...

Key Responsibilities:Lead, supervise, and motivate a team of call centre agents handling inbound and outbound calls related to appointments, patient inquiries, billing, feedback, and follow-ups.Monitor call quality, response time, and service levels to ensure performance targets (KPIs) are met.Ensure the team provides accurate information about doctors'...