Quality Manager Contact Centre

Key Role in a High-Performance Contact CentreThe Call Centre Manager plays a vital role in the success of our high-performance contact centre. This is a leadership position that requires exceptional skills and expertise to drive performance, ensure quality service, and lead a team of experienced professionals.The ideal candidate will be responsible for...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

Job Title: Centre HeadWe are seeking an experienced and passionate leader to manage operations, staff, and service delivery as a Centre Head.As the Centre Head, you will play a pivotal role in driving excellence, ensuring client satisfaction, and fostering a positive working environment.Your key responsibilities include:Leadership & Team Management: Lead and...

Job Title: General ManagerWe are seeking an experienced and skilled General Manager to lead our Virtual Medical Centre. The ideal candidate will have a strong background in healthcare management, with experience in centre operations management, team and people management, administrative, financial and HR oversight, and strategic and growth initiatives.Centre...

Virtual Medical Centre Leadership RoleWe are seeking an experienced leader to oversee the operations of our Virtual Medical Centre. This role requires strong management skills, healthcare expertise, and the ability to manage multi-functional teams while ensuring seamless service delivery.Centre Operations Management:Manage day-to-day functioning of the...

Job OverviewThis role entails leading a Daycare and Preschool Center, ensuring exceptional care and education to children, as well as being the main point of contact for families.Leadership - Develop and execute strategies to drive performance in people, quality, and growth metrics.Set the highest standards of behaviour across the setting, consistent with...

Job TitleWe are seeking a proactive and experienced Call Centre Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while...

Job PurposeTo supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. To ensure that technology is utilized to a maximum for process improvement and that tms are well-organized and productive.Key ResponsibilitiesFunctionalResponsibilitiesManaging the day-to-day performance of the Contact Centre Operations and expected...

Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

Job Title: Virtual Medical Centre ManagerLocation: Chennai, IndiaEmployment Type: Full-timeExperience: 5–8 yearsOur organization seeks an experienced Virtual Medical Centre Manager to lead the operations of our virtual medical centre. This role requires strong leadership skills, healthcare operations expertise, and the ability to manage multi-functional...