Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are looking for a proactive and detail-oriented Business Analyst to join our AI/ML team. In this role, you will act as the key liaison between technical teams, governance stakeholders, and business units to ensure smooth alignment and compliance whenever there is a requirement for new AI tools, solutions, or initiatives.

You will coordinate cross-functional discussions, track decisions, document requirements and approvals, and help maintain governance records in line with internal policies and regulatory standards.

• Collaborate with AI/ML engineers, data scientists, project managers, and governance teams (e.g., Risk, Compliance, Legal, Security) to gather and document requirements for new AI tools or solutions.

• Coordinate and facilitate discussions between technical teams and governance stakeholders to ensure alignment on AI tool adoption and usage.

• Prepare clear and concise documentation capturing decisions, approvals, and actions taken by governance committees.

• Maintain a centralized repository of all governance-related records for AI/ML initiatives.

• Monitor the status of AI tool requests and follow up with stakeholders to ensure timely progress and resolution of open items.

• Assist in creating standard operating procedures (SOPs), checklists, and templates for AI tool evaluation and governance workflows.

• Support periodic reporting on AI governance activities for senior leadership.

• Identify process improvement opportunities to streamline governance coordination.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.

• 5+ years of experience as a Business Analyst, Project Coordinator, or similar role, preferably in a technology or AI/ML environment.

• Strong understanding of governance processes, compliance, or risk management (experience with AI governance is a plus).

• Excellent organizational and documentation skills with high attention to detail.

• Strong communication and stakeholder management skills — ability to interact effectively with technical and non-technical teams.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Proficiency in tools such as MS Office, Confluence, JIRA, or other collaboration/project tracking tools.

• Exposure to AI/ML project lifecycles or data governance frameworks.

• Experience working in regulated industries (e.g., finance, healthcare, etc.) with complex governance requirements.

• Familiarity with AI ethics, responsible AI practices, or model risk management concepts.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact