Graduate Technical Support Representative m/f

2 weeks ago

Ariana Surat Gujarat, India HP Full time ₹ 25,00,000 - ₹ 75,00,000 per year

Before applying: please note that to be eligible for this position, you must have graduated in the last 12 months. This is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise

Job Summary

This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.

Responsibilities

  • Handles technical and service-related questions promptly and accurately.
  • Uses ticketing systems and follows standard operating procedures.
  • Communicates clearly and professionally across all channels (phone & email).
  • Keeps customers informed about resolution steps and timelines.
  • Takes ownership of customer issues until resolution.
  • Meets targets and ensures compliance with SLAs.
  • Identifies potential problems and acts to prevent them.
  • Offers guidance and solutions before issues escalate.
  • Suggests process enhancements and participates in quality initiatives.
  • Supports team learning and knowledge sharing.
  • Follows company policies and customer care guidelines

Education & Experience Recommended

  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
  • A previous work experience is a plus, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Languages

  • Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed.

OR

  • Excellent level of English (oral and written) & Intermediate level of French.

Knowledge & Skills

  • Agile Methodology
  • Computer Hardware
  • Desktop Support
  • Help Desk Support
  • Microsoft Office 365
  • Operating Systems
  • Peripheral Devices
  • Technical Support

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope

  • Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

  • Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer

  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

  • MPS VAS Technical Solutions Representative m/f

    3 days ago

    Ariana, Surat, Gujarat, India HP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.At HP, we believe in the power of ideas. We use ideas to put technology to workfor everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in...

  • Payroll Officer

    7 days ago

    Ariana, Surat, Gujarat, India Mantu Full time

    **Who are we? **:Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges. Its activities are divided into four practices: Leadership & Advocacy, Technology, Digital Marketing & Experience,...

  • D365 F&O Technical Consultant

    1 week ago

    Surat, Gujarat, India Microsoft Business Intelligence Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Mandatory Expectations:Excellent verbal and written communication skillsPunctuality and ability to meet deadlinesStrong team spirit and collaboration skillsCommitment to ethical work practices and professionalismAttention to details and accuracyEffective task and time management abilitiesDemonstrated professional behavior and demeanorResponsible and reliable...

  • Graduate Engineer Intern

    5 days ago

    Surat, Gujarat, India TriEdge Solutions Full time ₹ 96,000 - ₹ 17,28,000 per year

    Job Title: Graduate Engineer InternLocation: Surat, GujaratDepartment: Technical ServicesRole SummaryThe Graduate Engineer Trainee (GET) is an entry-level role for fresh engineering graduates, providing hands-on exposure to onsite technical services such as Electrical Safety Audits, Energy Audits, Solar O&M, Thermography, Power Quality Studies, and System...

  • Graduate Engineer Trainee

    5 days ago

    Surat, Gujarat, India TriEdge Solutions Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Title: Graduate Engineer Trainee (GET)Location: Surat, GujaratDepartment: Technical ServicesRole SummaryThe Graduate Engineer Trainee (GET) is an entry-level role for fresh engineering graduates, providing hands-on exposure to onsite technical services such as Electrical Safety Audits, Energy Audits, Solar O&M, Thermography, Power Quality Studies, and...

  • Site Incharge

    2 weeks ago

    Gujarat, India Larsen & Toubro Full time

    Site Incharge - O&M - SOLAR LNT/SI-S/1488197 REN-Renewables ICGujarat SitesPosted On - 04 Nov 2025- - End Date - 03 May 2026- - Required Experience - 8 - 14 Years**Skills**: Knowledge & Posting Location - POWER GENERATION - SCADA - MAINTENANCE MANAGEMENT - PREVENTIVE MAINTENANCE - SOLAR POWER - TEAM LEAD - CONTRACT MANAGEMENT Minimum Qualification -...

  • Sales Advisor

    2 weeks ago

    Surat, Gujarat, India H&M Full time

    WHAT YOU LL DO As a Sales Advisor at H M you ll play a key role in creating an outstanding customer experience You ll welcome customers guide them through your store and support them in finding what they need while showcasing our products Acting in line with our values you ll contribute to both your own success and the success of the company You will Share...

  • Marketing Representative

    3 weeks ago

    Rajkot, Gujarat, India Ever Best Job Placement Full time

    SALES MARKETING Location Panchnath Plot Rajkot Education Any Graduate Experience 0 to 1 Year Salary F 14000 - 18000 M 18000 - 25000 Details EB - A1357 Location Panchnath Plot Rajkot Timing 9 30 To 2 00 4 30 To 8 00 Company Type Pharmaceutical Company Gender Male Female Key Responsibilities Promote pharmaceutical products to doctors pharmacies and healthcare...

  • Customer Support Representative

    2 days ago

    Surat, Gujarat, India Make My Address Full time

    We are looking for a proactive and empathetic **Customer Support Representative** to assist our customers by delivering timely, accurate, and effective support. You will play a key role in maintaining high customer satisfaction and representing the voice of the customer to internal teams. **Key Responsibilities**: - Resolve product or service issues...

  • Receptionist (M/ F)

    7 days ago

    Majura Gate, Surat, Gujarat, India SIDS Hospital & Research Centre Full time

    **Roles & Responsibilities** - Screening phone calls & customer enquiries and transfer calls to intended parties - Handle all incoming /outgoing documents / courier - Attend to Patients, visitors, guest, vendor and ensure best hospitality - Ensure cleanliness and office and taking care of office infra. - Support in all the admin related activities of the...