Trainee Technical Support Representative

3 days ago

Hyderabad, Telangana, India Side Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Trainee Technical Support Representative

Job Location - Hyderabad

Role Type - Contract (3 months to start with extension depends on Business requirement and Performance)

What you'll be doing:

  • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
  • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

What we're looking for:

  • Candidates with international customer support experience in email and chat preferred.
  • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
  • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

  • Candidate must have their own computer with Windows 8.1 or above.
  • Mandatory hi-speed broadband connection.
  • UPS/power backup solution if possible.
  • Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.

Mandatory Skills:

  • Proficient with English and have good written & verbal communication skills.
  • Flexibility & availability for rotational shifts and week offs to cover hours of operations.
  • Must possess logical, reasoning, and problem-solving skills.

Preferred Skills

  • Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
  • Experience in handling international customers via email and chat.

Good to have

  • Proven customer support experience in Chat & Email process is preferred.
  • Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

  • Freshers - Technical Support

    1 week ago

    Hyderabad, Telangana, India Movate Full time ₹ 2,80,000 - ₹ 3,36,000 per year

    We're Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.We're looking for enthusiastic graduates with excellentcommunication skillsto join ourTechnical Support team.Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.Role:Trainee – Technical Support...

  • Freshers - Technical Support

    4 weeks ago

    Hyderabad, Telangana, India, Telangana Movate Full time

    We’re Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.We’re looking for enthusiastic graduates with excellent communication skills to join our Technical Support team.Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.Role: Trainee – Technical Support...

  • Client Facing Technical Support Representative

    3 days ago

    Hyderabad, Telangana, India Kyndryl Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleThe...

  • Cloud Support Trainee

    4 days ago

    Hyderabad, Telangana, India ProArch Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About ProArch:Founded in 2006, ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions. Today, we've grown into a global force spread across US, UK and India into multidisciplinary experts spanning cloud, infrastructure, data analytics, cybersecurity, compliance, and...

  • Trainee Executive- Customer Support

    2 weeks ago

    Hyderabad, Telangana, India Zen Technologies Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Description:We are looking for Trainee Customer Support Executives, to handle the following Job responsibilities:To conduct Product deliveryTo attend customer complaint / service calls and provide excellent support to customersProduct InstallationProvide after sales support and Visit customers periodicallyWillingness to travelKnowledge on...

  • _ Hyderabad _ Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesJob Description for Help-desk Support TraineeYou will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service...

  • Graduate Trainee

    2 weeks ago

    Hyderabad, Telangana, India PDFC Packaging Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt PDFC we create a diverse range os sustainable packaging solutions for a B2B customers Pan India.Role DescriptionThis is a full-time on-site role for a Graduate Trainee located in Hyderabad. The Graduate Trainee will be responsible for assisting with various tasks across departments, including data analysis, report generation, project...

  • Management Trainee

    2 weeks ago

    Hyderabad, Telangana, India Sykam Assets Management (opc) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A Management Trainee drives HR, operations, and administrative support by managing onboarding, training, performance tracking, and policy updates, while handling reports and projects to develop leadership, analytical, and organizational excellence.

  • SAP HCM Trainee Consultant

    2 weeks ago

    Hyderabad, Telangana, India Yash Technologies Private Limited Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Trainee Consultant - SAP HCM Job IBG Position: SAP HCM TraineeLocation: Hyderabad We are hiring fresh and enthusiastic graduates to join as SAP HCM Trainees. This role offers hands-on training in SAP Human Capital Management modules, including Personnel Administration, Organizational Management, and Time Management. Candidates will assist in...

  • Jira Admin Trainee

    2 weeks ago

    Hyderabad, Telangana, India OP Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Are you ready to dive into the world of Jira Administration? We're looking for detail-oriented and curious minds to join our Atlassian Jira Admin Trainee Program at OP India (Hyderabad or Chennai). This is a full-time trainee program designed for fresh grads or individuals with up to 1 year of experience who are eager to grow into Jira Administrators and...