Programme Manager

Programme Manager - Portfolio Navigator Management Services
Position Overview
We are seeking an experienced Programme Manager to lead the delivery of the Portfolio Navigator Management Services project, a strategic initiative that will transform how clients interact with and optimize their real estate portfolios. This role requires a seasoned programme management professional who can orchestrate complex, multi-workstream initiatives while delivering exceptional business value through innovative technology solutions.

Key Responsibilities
Programme Leadership & Strategy

• Lead end-to-end delivery of Portfolio Navigator Management Services project, ensuring alignment with Portfolio Services strategic objectives and client value propositions
• Develop comprehensive programme roadmap with clear milestones, dependencies, and success criteria that support REMS Board vision for next-generation portfolio management
• Establish programme governance framework including stakeholder management protocols, risk mitigation strategies, and quality assurance processes
• Coordinate cross-functional teams across Technology, Product Management, Client Services, and Regional Operations to ensure unified programme delivery

Portfolio Navigator Platform Development

• Oversee development and implementation of intelligent portfolio navigation capabilities that enable clients to optimize real estate performance and decision-making
• Manage integration of Portfolio Navigator with PortfolioOS ecosystem, ensuring seamless data flow and unified user experience across Portfolio Services platforms
• Drive implementation of AI-powered analytics, predictive modeling, and automated reporting capabilities within Portfolio Navigator platform
• Ensure Portfolio Navigator delivers measurable client value through enhanced portfolio visibility, optimization recommendations, and strategic insights

Stakeholder Management & Communication

• Manage complex stakeholder ecosystem including global Portfolio Services leadership, regional delivery teams, technology partners, and key client representatives
• Provide executive-level programme reporting to Portfolio Services leadership and REMS Board, highlighting progress, risks, and strategic opportunities
• Facilitate programme alignment across multiple time zones, cultures, and organizational levels while maintaining clear communication and unified objectives
• Lead client engagement activities including requirement gathering, solution validation, and deployment planning for Portfolio Navigator implementation

Programme Execution Excellence

• Implement robust programme management processes including agile delivery methodologies, quality gates, and continuous improvement mechanisms
• Manage programme budget exceeding $[X]M with full accountability for resource allocation, cost optimization, and ROI delivery
• Coordinate multiple workstreams including platform development, data integration, user experience design, and client onboarding processes
• Ensure programme delivery meets quality standards, timeline commitments, and budget constraints while exceeding stakeholder expectations

Innovation & Future-State Development

• Drive innovation in portfolio management service delivery through Portfolio Navigator capabilities that differentiate JLL in the competitive landscape
• Establish framework for continuous platform evolution based on client feedback, market trends, and emerging technology opportunities
• Create scalable delivery model that enables Portfolio Navigator expansion across global markets and diverse client segments
• Position Portfolio Navigator as industry-leading solution that sets new standards for commercial real estate portfolio management

Required Qualifications
Programme Management Expertise

• Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; MBA or advanced degree preferred
• 8+ years of programme management experience with proven track record of delivering complex, multi-million dollar technology initiatives
• Expert-level programme management skills including stakeholder management, risk mitigation, budget management, and quality assurance
• Professional programme management certification (PMP, MSP, or equivalent) with demonstrated application of best practices

Technology & Platform Experience

• Extensive experience managing technology platform development including SaaS solutions, data integration, and user experience optimization
• Understanding of real estate technology ecosystem with preference for portfolio management, lease administration, or transaction management platforms
• Knowledge of AI/ML integration, predictive analytics, and automated reporting within enterprise software solutions
• Experience with cloud platforms, API development, and enterprise system integration methodologies

Industry & Domain Knowledge

• Commercial real estate industry experience with deep understanding of portfolio management processes, client needs, and market dynamics
• Portfolio Services knowledge including transaction management, lease administration, consulting, and client relationship management
• Understanding of real estate data structures, reporting requirements, and regulatory compliance considerations
• Experience working with sophisticated real estate clients and understanding their portfolio optimization objectives

Leadership & Communication Skills

• Proven ability to lead cross-functional teams exceeding 20+ members across multiple geographic locations and organizational levels
• Executive communication skills with ability to present complex programme information to C-level stakeholders and board members
• Change management expertise including stakeholder alignment, adoption planning, and organizational transformation leadership
• Crisis management and problem-solving capabilities for handling complex programme challenges and unexpected obstacles

Preferred Qualifications

• Portfolio Services or similar real estate services experience within JLL or comparable organization
• Experience with PortfolioOS platform or similar enterprise real estate technology solutions
• Global programme management experience across multiple markets and regulatory environments
• Client-facing experience including requirement gathering, solution design, and deployment management

Success Metrics

• On-time, on-budget delivery of Portfolio Navigator Management Services platform
• Achievement of client adoption targets and user satisfaction scores exceeding 90%
• Delivery of measurable ROI including cost savings, efficiency gains, and revenue enhancement for Portfolio Services
• Successful integration with PortfolioOS ecosystem and seamless user experience across platforms
• Establishment of scalable delivery model for future Portfolio Navigator expansion

What We Offer

• Opportunity to lead transformational technology initiative that shapes the future of commercial real estate portfolio management
• Collaborative environment with access to cutting-edge technology resources and industry expertise
• Professional development opportunities including leadership training and industry conference participation
• Competitive compensation package including performance-based incentives aligned with programme success
• Comprehensive benefits package and flexible working arrangements

Reports to:
Head of Portfolio Services

Location:
[Bangalore, India/Hybrid Options]

Employment Type:
Full-time