Managed Services Client Service Desk Administrator

2 days ago

Hyderabad, Telangana, India NTT Ltd. Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities:
  • Provides an administrative support service to the Managed Services Client Service Desk team.
  • Provides entry level administrative tasks as required by the team.
  • Ensure the correct escalation procedure is followed on all critical calls and requests.
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
  • Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
  • Performs any other related task as required.

To thrive in this role, you need to have:
  • Ambitious self-starter with the ability to work under general direction.
  • Ability to use sound judgment to escalate an issue to a higher level.
  • Displays a methodical in approach to ticket resolution.
  • Demonstrates ability to interact with a variety of stakeholders.
  • Demonstrates required integrity to ensure excellent client service and retention.
  • Good attention to detail and client focused.
  • Strong and effective verbal and written communication skills.
  • Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic qualifications and certifications:
  • High School Certification or diploma or equivalent.

Required experience:
  • Basic to moderate level years of experience
  • Basic to moderate level experience level in the Technology Industry and Call Centre environment

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Service Desk Lead

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full time

    ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time US$ 4,00,000 - US$ 8,00,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • is Hiring Service Desk Agents

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Perform troubleshooting activities on operating systems and applications including, by way of examples but not limited to: o MS Operating Systems o Productivity Suites MS Office (earlier as well as later versions) o All commonly available "Off the Shelf" applications. o Handle tickets related to IE, Network, VPN and related issues. o Basic...

  • Client Servicing Manager

    1 week ago

    Hyderabad, Telangana, India Realatte Digital Full time ₹ 70,00,000 - ₹ 80,00,000 per year

    Job Title: Client Servicing ManagerLocation: Realatte Ventures CompanyJob SummaryAs a Client Servicing Manager at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You'll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and collaborating...

  • Senior Service Desk Technician

    6 hours ago

    Hyderabad, Telangana, India Cornerstone Full time

    As a Senior Service Desk Technician to join our IT team andprovide advanced technical support for end users across hardware, software, andnetwork environments. The ideal candidate will have strong troubleshootingskills, excellent communication, and the ability to mentor junior technicianswhile ensuring prompt and efficient service delivery.In this role, you...

  • Senior Service Desk Technician

    10 hours ago

    Hyderabad, Telangana, India cyberu Full time

    We're looking for a Senior Service Desk Technician This role is Office Based, Hyderabad Office As a Senior Service Desk Technician to join our IT team andprovide advanced technical support for end users across hardware, software, andnetwork environments. The ideal candidate will have strong troubleshootingskills, excellent communication, and the ability...

  • Service Desk Lead

    10 hours ago

    Hyderabad, Telangana, India ADP Full time

    Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out thestrategy of the Helpdesk to assure performance as required and defined by the Service DeskManager. Ensures adherence by all SD Technician Staff members to Helpdesk policies andprocedures. Supervises and ensures development of Helpdesk representatives; resolves...

  • Project Service Desk Associate

    4 days ago

    Hyderabad, Telangana, India Stratsol Software Systems Full time

    We are seeking a Project Service Desk Associate to join our offshore support team. The ideal candidate will serve as the first point of contact for project-related service requests, incidents, and escalations. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, global environment supporting multiple...

  • Soft Service Manager

    1 week ago

    Hyderabad, Telangana, India Arc Property Solutions Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 12,00,000 per year

    Company DescriptionARC Property Solutions Pvt. Ltd., established in 2011, specializes in integrated facility management services for high-profile office, commercial, and residential spaces. We are guided by a commitment to quality, transparency, and customer satisfaction in all our services. Our offerings include engineering services, soft services like...

  • Client Servicing Manager

    2 weeks ago

    Hyderabad, Telangana, India Emporía Agency Pvt Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title:Brand Planner / Client ServicingLocation:HyderabadDepartment:Strategy & OperationsPosition Type:Full-TimeAbout Us:Emporia Agency is a dynamic and creative marketing agency dedicated to delivering exceptional results and building lasting relationships with our clients. We specialize in digital marketing, brand strategy, web development, social...