CRM Manager

2 days ago


Partapur Meerut Uttar Pradesh, India SM SPORTS AND LIFESTYLE Full time ₹ 2,00,000 - ₹ 2,40,000 per year
  • Customer Relationship Management: Building and maintaining strong relationships with existing and potential customers by understanding their needs and providing solutions.
  • Data Management: Ensuring the accuracy, consistency, and upkeep of customer data within the CRM system.
  • Customer Experience Improvement: Analyzing customer feedback and data to identify patterns and insights, then implementing strategies to improve the overall customer experience.
  • Customer Communication: Acting as a liaison, managing communications, and keeping customers informed through various channels.
  • Data Analysis and Reporting: Monitoring customer satisfaction, identifying churn reduction opportunities, and providing reports on campaign performance to management.
  • Cross-Departmental Collaboration: Working closely with sales, marketing, and other departments to ensure a seamless and consistent customer experience.
  • CRM System Management: Administering and optimizing the CRM software itself, ensuring its reliability and functionality to meet user needs.
  • Customer Retention: CRM roles are crucial for retaining customers, which is often more cost-effective than acquiring new ones.
  • Business Growth: By fostering positive customer relationships and identifying new revenue streams, CRM professionals directly contribute to business growth.
  • Enhanced Brand Reputation: Maintaining a positive brand image through excellent customer service is a key outcome of effective CRM strategies.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person


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