Academic Counsellor

3 days ago

Chandigarh, Chandigarh, India Vrinda International Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Key Responsibilities1. Student Counselling & Conversion

  • Handle inbound leads (calls, emails, WhatsApp, website).
  • Understand student background, goals, and preferences.
  • Counsel students for UGC-approved online degrees, diplomas, and certifications.
  • Suggest suitable programs from partner universities.

  • Follow up and convert inquiries into enrollments.

  • Program Knowledge & Upskilling

  • Stay updated on all partner university offerings: eligibility, fees, duration, career outcomes.

  • Create comparison charts (e.g., Online MCA from Amity vs LPU).

  • Understand market trends: high-demand courses, competitor offerings.

  • CRM & Reporting

  • Use CRM software to track leads, conversations, and conversions.

  • Maintain accurate student records and daily activity logs.

  • Share weekly reports on lead status, conversions, and feedback.

  • Sales Support & Coordination

  • Coordinate with university SPOCs for queries, fee payment issues, or document validation.

  • Guide students through the application and enrollment process.

  • Collaborate with marketing for webinar follow-ups and WhatsApp campaigns.

  • Content & Marketing Input

  • Provide feedback to the marketing team on student FAQs and pain points.

  • Help improve counseling scripts, FAQs, and WhatsApp responses.

Required Skills

  • Strong knowledge of EdTech, online degrees, UGC/AICTE-approved programs.
  • Excellent communication (English & Hindi).
  • Confident on phone, Zoom, and WhatsApp.
  • Prior experience with online courses (Amity, upGrad, Coursera, etc.) is a plus.
  • Comfortable using CRM tools, Google Sheets, and basic reporting.

Qualification

  • Graduate/Postgraduate in any field.
  • Certification in counselling or education sales (preferred).

Incentives & Growth Path

  • Attractive incentives on every enrollment.
  • Quarterly performance bonus.
  • Growth path to Team Lead – Online Programs within 6–12 months.

Job Type: Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Internet reimbursement

Education:

  • Bachelor's (Required)

Experience:

  • Academic counseling: 1 year (Required)

Work Location: In person

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