Academic Counsellor
3 days ago
Key Responsibilities1. Student Counselling & Conversion
- Handle inbound leads (calls, emails, WhatsApp, website).
- Understand student background, goals, and preferences.
- Counsel students for UGC-approved online degrees, diplomas, and certifications.
- Suggest suitable programs from partner universities.
Follow up and convert inquiries into enrollments.
Program Knowledge & Upskilling
Stay updated on all partner university offerings: eligibility, fees, duration, career outcomes.
- Create comparison charts (e.g., Online MCA from Amity vs LPU).
Understand market trends: high-demand courses, competitor offerings.
CRM & Reporting
Use CRM software to track leads, conversations, and conversions.
- Maintain accurate student records and daily activity logs.
Share weekly reports on lead status, conversions, and feedback.
Sales Support & Coordination
Coordinate with university SPOCs for queries, fee payment issues, or document validation.
- Guide students through the application and enrollment process.
Collaborate with marketing for webinar follow-ups and WhatsApp campaigns.
Content & Marketing Input
Provide feedback to the marketing team on student FAQs and pain points.
- Help improve counseling scripts, FAQs, and WhatsApp responses.
Required Skills
- Strong knowledge of EdTech, online degrees, UGC/AICTE-approved programs.
- Excellent communication (English & Hindi).
- Confident on phone, Zoom, and WhatsApp.
- Prior experience with online courses (Amity, upGrad, Coursera, etc.) is a plus.
- Comfortable using CRM tools, Google Sheets, and basic reporting.
Qualification
- Graduate/Postgraduate in any field.
- Certification in counselling or education sales (preferred).
Incentives & Growth Path
- Attractive incentives on every enrollment.
- Quarterly performance bonus.
- Growth path to Team Lead – Online Programs within 6–12 months.
Job Type: Permanent
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Internet reimbursement
Education:
- Bachelor's (Required)
Experience:
- Academic counseling: 1 year (Required)
Work Location: In person
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