Retail Subject Matter Expert

1 day ago

Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per year


Retail Subject Matter Expert (SME) Sector: Retail
Shift Timing: 2:30 PM -11:30 PM IST
Experience: 12 + Years Location: India (Remote)

Job Description

About Us

At Codvo, we are committed to building scalable, future-ready data platforms that power business impact. We believe in a culture of innovation, collaboration, and growth, where engineers can experiment, learn, and thrive. Join us to be part of a team that solves complex data challenges with creativity and cutting-edge technology.

Role Overview
We are seeking an experienced Retail Subject Matter Expert (SME) who will provide deep domain expertise across grocery, specialty, and omni-channel retail operations. The ideal candidate has hands-on experience in merchandising, replenishment, store operations, supply chain, and retail analytics—and can translate this knowledge into actionable strategies, product requirements, and AI/technology-enabled improvements. Key Responsibilities Retail Domain Leadership
  • Serve as the domain authority across Merchandising, Assortment Planning, Space/Category Management, Store Operations, Forecasting, and Supply Chain.
  • Provide strategic guidance on retail processes, KPIs, data structures, and operational workflows.
  • Translate business needs into detailed requirements, use cases, and process maps.
Product & Solution Contribution
  • Work closely with Product, Engineering, CX, and Data Science teams to validate features, align solutions with retail realities, and ensure operational feasibility.
  • Participate in backlog grooming, requirement reviews, and solution design workshops.
  • Evaluate prototypes, AI/ML models, and analytics dashboards for business fit and accuracy.
Operational Intelligence & Process Excellence
  • Identify improvement opportunities across inventory accuracy, promo efficiency, pricing, replenishment, and demand forecasting.
  • Design workflows that optimize store labor, reduce shrink/OOS, and improve customer experience.
  • Map "as-is" and "to-be" operational processes.
Stakeholder Engagement
  • Conduct discovery sessions, interviews, and deep-dives with cross-functional business teams.
  • Communicate insights, recommendations, and outcomes through clear storytelling and presentation skills.
Training, Governance & Change Management
  • Help create SOPs, process documentation, and training assets for new systems.
  • Drive adoption of new tools, dashboards, and AI-driven workflows.
  • Support governance processes for data quality, performance, and retail compliance.
Must-Have Qualifications
  • 12–15 years of experience in retail, grocery, CPG, supply chain, or omni-channel operations.
  • Strong command over retail KPIs: sell-through, GMROI, OSA/OOS, waste, shrink, promo uplift, margin mix, safety stock, inventory turn, etc.
  • Expertise in at least 2–3 retail domains:
    • Merchandising
    • Replenishment & Forecasting
    • Category Management
    • Store Operations
    • Ecommerce & Omnichannel
    • Supply Chain & Warehouse Ops
  • Hands-on experience working with retail systems such as POS, ERP, WMS, TMS, Planograms, Plan/Promo/Allocation tools, or Demand Planning systems.
  • Ability to define business requirements, user stories, acceptance criteria, and operational workflows.
  • Strong analytical, documentation, and communication skills.
  • Experience working with analytics, dashboards, or AI/ML-enabled tools.
Good-to-Have Skills
  • Experience collaborating with AI/ML, Data Engineering, or Product teams to build retail-focused solutions.
  • Familiarity with retail cloud platforms (Azure, AWS, GCP) and data ecosystems.
  • Comfort working with SQL, Power BI/Tableau, or analytical modeling.
  • Exposure to Generative AI or agentic AI use cases in retail (merchant assistants, OOS prediction, forecasting, etc.).
  • Experience with process standardization, SOP creation, and operational excellence initiatives.
Soft Skills
  • Strong problem-solving and logical thinking.
  • Ability to simplify complex retail processes for technical teams.
  • High ownership, bias for action, and comfort operating in fast-paced environments.
  • Excellent stakeholder management and cross-functional collaboration.
Education
  • Bachelor's degree in Business, Supply Chain, Retail Management, or a related field.
  • MBA or advanced certification in Retail/Supply Chain (preferred).

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