Mainframes Support Manager

5 days ago

Noida Pune, India Fiserv Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a seasoned Mainframe Technical Support Manager to lead our ASP Technical Support (Tier 2) team. This leadership role is pivotal in ensuring seamless operation, enhancement, and support of mission-critical mainframe applications. The ideal candidate will bring deep technical expertise in COBOL, VSAM, and CA7 scheduling, combined with strong leadership capabilities and a strategic mindset. A solid understanding of the banking domain, especially ACH processes, is essential.

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What does a successful Mainframe Technical Support Manager do?

  • Lead Application Monitoring & Maintenance: Ensure high availability and performance of mainframe applications.
  • Oversee Security & Access Controls: Govern user administration and enforce data security protocols.
  • Drive Incident & Problem Management: Lead resolution efforts for application issues, minimizing downtime and impact.
  • Optimize Performance: Guide performance tuning initiatives and implement efficiency improvements.
  • Foster Collaboration: Partner with development, infrastructure, and business teams to align technology with business goals.
  • Maintain Documentation: Ensure accurate and up-to-date records of configurations, processes, and procedures.
  • Champion Automation: Promote and implement automation strategies to streamline operations.
  • X`Ensure Compliance: Uphold organizational standards, policies, and regulatory requirements.

What you will do:

  • Lead the development, maintenance, and support of mainframe applications with a focus on reliability and scalability.
  • Manage CA7 job scheduling and automation processes.
  • Provide Tier 2 production support, ensuring timely resolution of complex issues.
  • Oversee implementation of application enhancements within defined scope, timelines, and quality standards.
  • Manage 24x7 rotational support for high-impact payment processing systems.
  • Develop and refine support processes to improve resolution times and team efficiency.
  • Participate in operational readiness assessments and client onboarding initiatives.
  • Coordinate disaster recovery and business continuity planning and exercises.
  • Analyse recurring issues and drive corrective actions across teams.
  • Communicate effectively with internal stakeholders and external partners.
  • Mentor junior developers and foster a culture of continuous learning.
  • Balance multiple priorities and lead cross-functional initiatives independently.

What you will need to have:

  • Expertise in COBOL, JCL, VSAM, DB2, CICS, Endev or, File Manager, File Aid, and CA7 scheduling.
  • Experience in the banking domain and production support.
  • Ability and willingness to work flexible work schedules outside of normal business hours (shifts, weekends).
  • Knowledge of automation tools and practices like REX, UI Path.

What would be great to have:

  • Excellent communication and collaboration abilities.
  • Knowledge of application monitoring tools and techniques.
  • Familiarity with automation tools and scripting languages.
  • Understanding of ITIL processes and best practices.

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