Store Manager

5 days ago

Raurkela Orissa, India PRASAD JEWELLERS Full time

About the Role

We are looking for a dynamic, customer-focused Store Manager who can lead the store operations while representing the vision, values, and brand image of the company. The ideal candidate will be a strong leader with excellent operational control, sales acumen, and customer service orientation.

Key Responsibilities

Store Operations & Leadership

  • Take complete ownership of end-to-end store operations.
  • Represent the company's vision in thought, word, and action.
  • Ensure smooth daily functioning of sales, inventory, security, POS, and customer service.
  • Conduct daily store opening and closing procedures, ensuring security and compliance.
  • Perform random and master physical inventory checks.
  • Ensure proper usage, storage, and safety of POS systems and packaging materials.

Sales & Business Performance

  • Drive achievement of daily, weekly, monthly, and yearly sales targets (WTD / MTD / YTD).
  • Monitor UPT, ATV, conversion ratios, scheme enrollments, and overall store productivity.
  • Authorize discounts, schemes, sales returns, and customer approvals as per company policy.
  • Reduce shrinkage and manage ageing / slow-moving stock effectively.

Visual Merchandising & Marketing

  • Create and implement an annual Visual Merchandising (VM) plan.
  • Ensure high standards of VM with no tarnished or damaged display products.
  • Actively participate in marketing and PR initiatives as part of the core team.
  • Coordinate and execute local promotional and marketing activities.

Customer Experience

  • Understand customer needs and relay insights to HO / manufacturing teams.
  • Address customer feedback, complaints, and escalations effectively.
  • Maintain and analyze the customer feedback register.
  • Ensure high grooming, etiquette, and service standards across the team.

Reporting & Compliance

  • Submit Daily Sales Reports (DSR) and other prescribed reports to HO.
  • Ensure accurate reporting of stock requirements, customer responses, and complaints.
  • Monitor gold rate updates and ensure accurate pricing.
  • Ensure BIS, hallmarking, and regulatory compliance.
  • Maintain strict confidentiality of designs, business data, and financial information.

Team Management & Development

  • Lead, train, mentor, and develop store staff in sales and customer service.
  • Conduct daily briefings, weekly meetings, and performance feedback sessions.
  • Handle staff appraisals, leave approvals, OT, and shift rotations.
  • Plan manpower rosters and coordinate training/upskilling programs.

Security & Risk Management

  • Monitor CCTV surveillance twice daily.
  • Ensure safety of high-value stock in lockers and vaults.
  • Report discrepancies or damages within stipulated timelines.
  • Manage damaged / despair stock as per SOP and coordinate with HO.

Authorities

  • Devise and implement store-level Visual Merchandising plans.
  • Plan marketing and PR strategies as part of the core team.
  • Authorize store-level operational expenses.
  • Approve customer advances and discounts within policy limits.
  • Conduct staff appraisals and performance evaluations.
  • Sanction staff leave, OT, and shift rotations.
  • Verify daily sales, cash balances, transfers, and billing tallies.

Eligibility & Skills

  • Proven experience as a Store Manager / Assistant Store Manager in jewellery.
  • Strong leadership, communication, and customer handling skills.
  • Excellent knowledge of retail operations, inventory control, and sales metrics.
  • Willingness to be posted at any retail branch within the city.
  • High integrity with strict adherence to confidentiality and business ethics.

Job Type: Full-time

Pay: ₹25, ₹33,000.00 per month

Work Location: In person

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