
voice process
3 days ago
Job Title: Inbound Voice Process Associate
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Voice Process Associate. The ideal candidate will be responsible for handling a high volume of inbound calls from customers, addressing their inquiries, and resolving issues in a professional and efficient manner. This role is crucial for ensuring a positive customer experience and maintaining our company's reputation for excellent service.
Key Responsibilities
- Customer Interaction: Answer incoming calls from customers, providing accurate information and courteous assistance.
- Issue Resolution: Listen to customer concerns, identify the root cause of the problem, and provide effective solutions. Escalate complex issues to the appropriate department when necessary.
- Information Management: Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system.
- Product/Service Knowledge: Maintain a deep understanding of the company's products, services, and policies to provide comprehensive support to customers.
- Adherence to Standards: Follow all company procedures and service level agreements (SLAs) to meet performance targets.
- Feedback & Improvement: Actively participate in team meetings and training sessions to improve skills and contribute to process enhancements.
- Team Collaboration: Work effectively with team members and other departments to ensure a seamless customer experience.
Qualifications
- Education: High School Diploma or equivalent; a Bachelor's degree is a plus.
- Experience: 1-2 years of experience in a customer service or call center environment is preferred.
- Skills:
- Excellent verbal communication skills with a clear and professional telephone voice.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with difficult customers.
- Ability to multitask and navigate multiple systems while on a call.
- Basic computer proficiency and familiarity with CRM software.
- Typing speed of at least 25 words per minute.
Working Conditions
- This is a voice-based role that requires sitting for extended periods.
- The role may involve working in shifts, including evenings, weekends, and holidays.
- May be required to handle a high volume of calls during peak hours.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹21,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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