Operational Assistant – Reception

Permanent – Full time
Location – Station Road
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
We are looking for an outstanding individual to fill the vital role within the Youth Justice & Targeted Prevention Service (YJTPS) in Redbridge.

The YJTPS work with children aged 10-17 years, who have either committed an offence or are at risk of involvement in offending, antisocial behaviour or exclusion etc. The Service is responsible for the supervision of children who are subject to statutory orders or out of court disposals. The YJTPS play a significant role in supporting children to prevent and reduce youth crime.

As an Operational Officer – Reception, the post holder will be the first point of contact via reception and telephone for enquires from service users and visitors. They will need the ability to respond promptly to incoming queries and assist everybody that comes into the building, this involves liaising with children, young people and staff at all levels of the organisation. The role involves organising and coordinating Referral Order Panel meetings with Panel members, children and parents/family members/carers as well as supporting case managers in updating court results and out of court disposals on our internal systems.

You will have excellent telephone and communication skills; the ability to work on your own initiative and excellent organisational skills to ensure that you work within tight and competing deadlines. We are seeking an individual with relevant experience who can contribute new ideas and start working effectively from the outset.

The successful candidate will also need a good working knowledge of Microsoft word, Excel and other software packages with the ability to use various databases.

The role requires occasional evening work.

If you are interested in being part of a team delivering excellent services to children in Redbridge, please apply.

Redbridge is committed to making safer recruitment decisions and to preventing unsuitable people from working with vulnerable groups, including children. As such some posts may be subject to a check with the Disclosure and Barring Service. References may also be taken up prior to interview.

Interview date will be confirmed

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Permanent – Full time
Location – Station Road
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
We are looking for an outstanding individual to fill the vital role within the Youth Justice & Targeted Prevention Service (YJTPS) in Redbridge.

The YJTPS work with children aged 10-17 years, who have either committed an offence or are at risk of involvement in offending, antisocial behaviour or exclusion etc. The Service is responsible for the supervision of children who are subject to statutory orders or out of court disposals. The YJTPS play a significant role in supporting children to prevent and reduce youth crime.

As an Operational Officer – Reception, the post holder will be the first point of contact via reception and telephone for enquires from service users and visitors. They will need the ability to respond promptly to incoming queries and assist everybody that comes into the building, this involves liaising with children, young people and staff at all levels of the organisation. The role involves organising and coordinating Referral Order Panel meetings with Panel members, children and parents/family members/carers as well as supporting case managers in updating court results and out of court disposals on our internal systems.

You will have excellent telephone and communication skills; the ability to work on your own initiative and excellent organisational skills to ensure that you work within tight and competing deadlines. We are seeking an individual with relevant experience who can contribute new ideas and start working effectively from the outset.

The successful candidate will also need a good working knowledge of Microsoft word, Excel and other software packages with the ability to use various databases.

The role requires occasional evening work.

If you are interested in being part of a team delivering excellent services to children in Redbridge, please apply.

Redbridge is committed to making safer recruitment decisions and to preventing unsuitable people from working with vulnerable groups, including children. As such some posts may be subject to a check with the Disclosure and Barring Service. References may also be taken up prior to interview.

Interview date will be confirmed

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.