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Inside Sales Executive
2 weeks ago
About Us
Our client is Indias fastest-growing EdTech brand dedicated to unlocking the genius in every child (0-6 years) through screen-free, science-backed micro-learning. With 2 million+ app downloads and 500,000+ paying families across 150 countries, we're rewriting the rules of early childhood education—one five-minute activity at a time.
Role Overview
As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you'll be part of a high-energy team that drives the company's primary revenue engine.
Key Responsibilities
Area
What You'll Do
Lead Engagement & Conversion
Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.
Product Mastery
Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
Pipeline Management
Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.
Customer Experience
Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
Market Feedback Loop
Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.
Must-Have Qualifications
- Fluent English & Hindi; clear, engaging phone presence.
- 1–3 years' experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
- Proven record of hitting monthly revenue / conversion targets.
- Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
- Proficient with CRMs, spreadsheets, and virtual meeting tools.
- High empathy, consultative mindset, and strong objection-handling skills.
Experience in the EdTech sector is a significant plus.
Nice-to-Have
- Familiarity with early-years education or parenting products.
- Exposure to outbound call campaigns or dialer systems.
Knowledge of upsell/cross-sell frameworks and data-driven selling.
