
Team Lead
1 week ago
Job Title: Team Lead (Telecaller)
Department: Sales & Marketing
Job Summary:
We are seeking a highly motivated and experienced Team Lead – Telecalling (Personal Care) to manage, mentor, and drive a team of telecallers toward achieving business growth. The ideal candidate will have minimum 5 years of experience in telecalling / telesales, with a strong track record in team handling, performance management, and sales conversions. This is an office-based role (no field visits), requiring excellent leadership, communication, and sales skills.
Key Responsibilities:
● Lead, train, and supervise the telecalling team to ensure achievement of daily, weekly, and monthly sales targets.
● Develop scripts, sales pitches, and best practices to improve call quality and conversion rates.
● Monitor team performance through call audits, reports, and feedback sessions; drive continuous improvement.
● Handle escalated inbound/outbound calls and support the team in closing critical leads.
● Analyze sales data, maintain accurate CRM records, and prepare team performance reports for management.
● Motivate and guide the team to build strong customer relationships, encourage repeat business, and upsell/cross-sell products.
● Collaborate with sales, marketing, and operations teams to align on campaigns, promotions, and smooth order processing.
● Keep management updated on customer trends, market insights, and competitor activities.
Candidate Profile:
● Minimum 5 years of telecalling / telesales experience, with at least 2+ years in a team leadership role.
● Proven experience in managing a sales-focused telecalling team, preferably in FMCG, skincare, or personal care products.
● Strong leadership, coaching, and performance management skills.
● Excellent verbal communication in Hindi and working knowledge of English; clear and professional tone.
● Sound knowledge of CRM tools and call tracking systems.
● Target-driven, result-oriented, with the ability to work under pressure.
● Positive, energetic, and motivational attitude to lead by example.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Work from home
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