Sales Executive

Job Title: In-Store Sales Team Member (Brilliantany Jewellery Boutique)

Location: Pune

Employment Type: Full-Time

About Brilliantany
Brilliantany is a modern fine-jewellery brand that specialises in high-quality customisable jewellery crafted in Silver, Silver with Gold Plating, and 9K/14K/18K Gold — with a customer's choice of lab-grown or natural diamonds.

Our philosophy is simple: Luxury should be personal, accessible, and tailored to the customer's desires and budget.

We are looking for a warm, articulate, customer-first sales professional who understands that great sales comes from guidance, not pushiness.

Role Overview

The In-Store Sales Consultant is the face of Brilliantany.

You will greet customers, showcase jewellery, understand their preferences and budgets, and guide them through Brilliantany's unique customisation options — helping them design and own jewellery that truly reflects their personality and needs.

This role requires excellent communication, an authentic customer-care mindset, and the ability to build trust through conversation rather than pressure.

Key Responsibilities

• Customer Interaction & Experience

Warmly welcome walk-in visitors and make them feel comfortable and valued.

Understand customer preferences, occasions (engagement, gifting, personal wear), style preferences, and budgets.

Present in-store jewellery pieces clearly, confidently, and aesthetically.

Explain Brilliantany's Unique Value Proposition
Customisation options

Choice of metals (Silver, Silver-Gold plating, 9K/14K/18K Gold)

Choice of diamonds (lab-grown or naturally mined)

Assist customers in selecting or designing jewellery that matches their desired look within their preferred budget.

Offer expert yet friendly guidance that helps customers feel informed, appreciated, and delighted.

• Non-Pushy Sales Approach

Build relationships based on trust, transparency, and care.

Position yourself as a jewellery advisor or concierge, not a typical salesperson.

Focus on helping customers make the best possible decision rather than making a quick sale.

Communicate benefits, customisation, and pricing clearly and honestly.

• Communication & Follow-Up

Maintain Polite, Warm, And Consistent Communication Via
In-person conversations

Phone calls

WhatsApp (text, catalog sharing, follow-up messages)

Follow up with potential customers who visited or enquired.

Update customers on custom orders, manufacturing timelines, and delivery status.

• Store Operations

Maintain product displays, store cleanliness, and visual merchandising standards.

Assist with daily reporting, billing, basic CRM entries, and stock handling.

Coordinate with the team for customised orders and logistics.

• Brand Representation

Embody Brilliantany's ethos of elegance, empathy, and customer delight.

Create an atmosphere where customers enjoy the shopping experience and feel confident returning or referring others.

Skills & Qualifications
Essential Skills

Excellent verbal communication in English & Hindi

A pleasing, confident, approachable personality

Natural conversational skills, both casual and professional

Ability to build rapport quickly

Comfort with guiding customers through decisions

Basic understanding of premium/luxury or jewellery sales (preferred, not mandatory)

Technical/Operational Skills

Comfortable using WhatsApp, Google Workspace, simple CRM tools, ChatGPT

Ability to learn and explain product details, diamond types, and customisation processes

Basic billing & documentation skills

Experience
1–4 years of experience in:

Jewellery

Fashion/luxury retail

Hospitality

Premium customer service

Freshers with exceptional communication and confidence will also be considered.

Who We're Looking For

Someone who enjoys speaking to people

Someone who is patient, empathetic, and attentive

Someone who can handle customers gracefully and make them feel cared for

Someone who takes pride in being knowledgeable and helpful

Someone who wants to grow with the company as we expand into new boutiques and cities

Why Join Brilliantany?

Work in a premium, elegant boutique environment

Be part of a growing jewellery brand with innovation at its core

Learn the art of customised jewellery consulting

Opportunity to grow into senior sales or relationship manager roles

Attractive incentives based on performance

Skills: sales,customer,communication