Assistant Manager Operations

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Job Descriptors

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC's clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight. 

Key Responsibilities

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.

• Manage customer communication effectively in order to have timely resolution

• Excel in distribution services & investor services with special focus on corporate customers

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

• Explore and process efficiency suggestions and contribute to achieve customer delight

• Comply with applicable regulatory requirements on qualifications required for the job profile

• Contribute to the knowledge management initiative of the customer service team.

• Contribution to recruitments / contingency / leave planning

• Ensure compliance to the process manual and FIM

• Excel in the monthly reporting process

The successful candidate for this role will need to possess the following skills

• Minimum Graduation or as required for the role, whichever is higher

• A good understanding of mutual fund/security markets

• Good verbal and written communication, team and interpersonal skills

• The inclination to work in a client facing role, with a bent of mind for 'service'

• Knowledge of local language will be an advantage

• NISM certification

Additional Information 

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
• All Apprentices engaged by the Bank will also be featured in NATS portal as an 'Apprentice'. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
• All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining. 
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

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Issued by HSBC Global Asset Management (India) Private Ltd