Hiring For TEAM Leader

5 hours ago

Gurgaon, Haryana, India Futureheights Training And Consultant Full time ₹ 2,52,000 - ₹ 8,40,000 per year

Hiring: Team Leader

Process: Social Media Process

Location: Gurgaon

Salary: Up to 7 LPA

About the Role:

We are looking for a Team Leader with proven experience in handling international BPO operations. The candidate should be result-oriented, capable of managing a team, driving performance, and ensuring client deliverables are met with quality.

Responsibilities:

  • Manage and lead a team of associates in an international voice process.
  • Ensure KPIs, SLAs, and quality benchmarks are consistently achieved.
  • Conduct coaching, feedback, and team huddles to boost performance.
  • Handle escalations and provide quick resolutions.
  • Track performance metrics, prepare reports, and drive improvement plans.
  • Foster a positive and motivating team culture.

Requirements:

  • Minimum 1 year of Team Leader experience in an International BPO (mandatory).
  • Strong communication and people management skills.
  • Ability to handle pressure and achieve targets.
  • Flexible with rotational shifts.
  • Graduate preferred.

What We Offer:

  • Salary package up to 7 LPA.
  • Performance-driven incentives.
  • Career growth in a fast-paced global environment.

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