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Hiring For TEAM Leader
2 weeks ago
Hiring: Team Leader
Process: Social Media Process
Location: Gurgaon
Salary: Up to 7 LPA
About the Role:
We are looking for a Team Leader with proven experience in handling international BPO operations. The candidate should be result-oriented, capable of managing a team, driving performance, and ensuring client deliverables are met with quality.
Responsibilities:
- Manage and lead a team of associates in an international voice process.
- Ensure KPIs, SLAs, and quality benchmarks are consistently achieved.
- Conduct coaching, feedback, and team huddles to boost performance.
- Handle escalations and provide quick resolutions.
- Track performance metrics, prepare reports, and drive improvement plans.
- Foster a positive and motivating team culture.
Requirements:
- Minimum 1 year of Team Leader experience in an International BPO (mandatory).
- Strong communication and people management skills.
- Ability to handle pressure and achieve targets.
- Flexible with rotational shifts.
- Graduate preferred.
What We Offer:
- Salary package up to 7 LPA.
- Performance-driven incentives.
- Career growth in a fast-paced global environment.
