Trainer -UK Pension-Noida

2 weeks ago

Noida, Uttar Pradesh, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary

  1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

  2. Deliver Generic Domain Specific Modules along with up skilling resources on process.

  3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.

  4. Ensure that all new employees go through the defined new learning path for their respective roles in the account

  5. Deliver pre-process and process training for new employees

  6. Support new hires during OJT and GO-live

  7. Provide refresher and remedial training for existing employees

  8. Ensure all regulatory requirements are complied with from time to time

  9. Maintain trainee data and information

  10. Generate training reports from time to time

  11. Support any administrative tasks like trainee roster and scheduling etc.

  12. Create/Customize training plan and content for delivery

  13. Provide feedback and coaching to analysts on the floor

  14. Take ownership for improvement in analysts performance

  15. Analyze training needs for employees working for the account.

  16. Responsible for account level Training metrics

  17. Responsible for adhering to training standardization guidelines defined by the BU Training Function

  18. Responsible to work with ops to bridge gaps during training.

  19. Knowledge of UK/US DB or DC mandatory

CRITICAL SKILLS REQUIRED

"1 Good Hands on system & applications expertise

2 Fluent in English language skills

3 Excellent Communication and presentation Skills

4 Good Customer interaction skills

5 PC literate with good system navigation skills

6 Good Data input skills

7 MS Office (Excel, Word, Outlook) skills - Basic

8 Task Management & Organization skills

9 UK Pensions Domain mandatory

10 Professional experience in Industry environment

11 Ability to engage with the client and run/lead workshops

12 Excellent Facilitation and influencing skills

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