Service & Sales Engineer (Residential Engineer)

7 days ago

Hazira Haryana, India Speed-O-Controls Pvt. Ltd Full time ₹ 4,80,000 per year

Role Objective:

To provide on-site technical support, product demonstration, and sales assistance for crane control gear products. The role involves understanding customer requirements, recommending suitable technical solutions, and ensuring seamless after-sales service, while also driving sales growth in the assigned region.

Key Responsibilities:Sales & Business Development

  • Promote and sell crane control gear products (radio remote controls, panels, resistors, push button stations, limit switches, etc.) to new and existing customers.
  • Develop and maintain strong relationships with crane manufacturers, end-users, OEMs, and contractors.
  • Identify new business opportunities and convert leads into sales.
  • Achieve sales targets and contribute to revenue growth in the assigned territory.

Technical Support & Service

  • Act as a residential engineer in the assigned region, providing first-level service support.
  • Conduct product demonstrations, trials, and installations at customer sites.
  • Assist customers in product selection, configuration, and troubleshooting.
  • Handle warranty issues, repairs, and preventive maintenance for supplied products.
  • Liaise with the technical team/factory for escalations and ensure timely resolution.

Customer Relationship Management

  • Provide technical training and guidance to customers and distributors.
  • Regularly visit clients to understand requirements and gather feedback.
  • Maintain customer satisfaction through proactive support and service.

Coordination & Reporting

  • Coordinate with the internal sales and service teams for order processing and project execution.
  • Submit regular sales forecasts, service reports, and market intelligence updates.
  • Ensure compliance with company policies and service standards.

Key Skills & Competencies:

  • Strong knowledge of electrical/electromechanical products used in cranes and material handling equipment.
  • Technical aptitude with the ability to explain complex products in simple terms.
  • Excellent communication, negotiation, and presentation skills.
  • Customer-centric approach with problem-solving mindset.
  • Ability to work independently as a residential engineer in the allocated region.
  • Willingness to travel extensively within the territory.

Qualifications & Experience:

  • Diploma / B.E. in Electrical / Electronics / Mechanical Engineering.
  • Experience in handling OEMs, end-users, and contractors in industrial markets.

Job Types: Full-time, Permanent

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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