DMS L1 Support Engineer

6 days ago

Faridabad, Haryana, India Yamaha Motor Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Support Engineer for DMS Support for Yamaha Dealers

Candidate must fulfill below criteria:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Expertise in diagnosing and resolving technical issues in a fast-paced environment
  • Strong understanding of application development and deployment processes
  • Basic knowlegde of Database
  • Excellent communication and interpersonal skills
  • Ability to effectively prioritize and manage multiple tasks.

Roles and Responsibilities

Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders.  

- Diagnose and troubleshoot software and hardware issues related to the DMS.  

- Collaborate with the development team to identify and resolve bugs and system enhancements.  

- Conduct training sessions for dealers on the effective use of the DMS.  

- Monitor system performance and generate reports to identify areas for improvement.  

- Assist in the implementation of DMS upgrades and new features.  

- Ensure timely resolution of support tickets and maintain documentation of issues and solutions.  

- Build strong relationships with dealers and provide excellent customer service

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