Project and Programme Analyst

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project and Programme Analyst

Business: Risk & Compliance 

Principal responsibilities

• Demonstrates working knowledge of Programme / Project Framework, supporting the creation of detailed plans including key activities and milestones
• Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions; seeks opportunity to improve quality procedures
• Supports the Programme/Project Manager and Business representatives in defining required scope, quality, cost and effort
• Works closely with Programme/Project Manager to contribute to establishment and maintenance of the plan, ensures programme/project activities are aligned to the quality process and governance
• Tracks progress against the plan, looking ahead and removing roadblocks to delivery; asks questions when they do not understand, takes ownership of problems and timely escalates when needed (remaining calm, knowing when to escalate, escalates where possible with solutions)
• Manages change requests ensuring impact assessed for scope, time, budget, effort and quality; provides the sustainable value to the organisation by contributing to the efficiency improvement in programme/project
• Has good knowledge of risks/ issues/dependencies management techniques.  Supports programme/project manager in identifying new risks/ issues/dependencies; Tracks risks/ issues/dependencies through appropriate tracking tools, involving key stakeholders/members of the programme/project team as appropriate
• Maintains accurate financial information for multiple programmes/projects; analyses financial data for single project / programme
• Drives creative thinking amongst peers to encourage thinking beyond the immediate operational consideration, prioritises and plans carefully that all deliverables are achieved and approaches are carefully thought, demonstrates a keen interest of bigger picture
• Facilitates development of communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
• Provides both verbal and written communication supervising and leading the project/ programme to ensure that the goal is achieved
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Manages the pace and operating rhythm -actively moves programme/project team along the delivery journey with pace and enthusiasm
• Keeps focus on the medium and long term goals and the Group's values particularly when under short term

Operational Performance 

• Assists with the development and monitoring of a well-defined programme/project plan, identifying the key milestones, assists in assigning role/task responsibilities cooperating closely with stakeholders
• Supports Programme / Project Manager in resources management activities
• Works with the Programme / Project manager to ensure programme/project team follows all quality assurance processes, HSBC Change Framework and uses Group standard tools
• Works with Programme / Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme / project change control
• Tracks and controls programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
• Is able to prioritise tasks to deliver on time, ensuring high quality of deliverables; understands programme/project dependencies; is able to manage workload with limited supervision; looks ahead to remove delivery roadblocks
• Demonstrates good understanding of analytical tools and techniques to prepare and analyse management reports. Assists Programme / Project Manager in identifying factors that are putting the programme off track, monitor and share progress with stakeholders
• Supports the Programme / Project Manager with closure activities, including post project review and handover
• Produces deliverables of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback

 Capability and People Development

• Acts as a good team member and shows a positive collaborative attitude, promoting HSBC's values and behaviours (e.g. taking time to help others, respects other ideas, wants to move forward)
• Shows high standards of professionalism in the quality of written and personal communication, especially in front of the business and delivery partners
• Shows flexibility and willingness to apply themselves to different tasks, requires limited supervision
• Takes a positive attitude to problems and challenges -using appropriate techniques to deal with them, creating positive work environment, demonstrating self-motivation
• Supports good programme / project induction and orientation –i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals
• Takes ownership of personal and professional development, increasing professional knowledge and skills experience
• Demonstrates self-awareness of own strengths and weaknesses, seeking feedback, building open and honest relationship with colleagues/managers
• Is able to work under time pressure and in stressful environment

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• Working with multiple delivery and business partners
• Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive marketplace
• Tracking benefits (cost reduction, revenue increase, strategic goals) set out in the business case
• Managing stakeholders
• Focusing on dependencies between programmes/projects

Qualifications

• Strong knowledge of HSBC Change Frameworks, methodologies and best practice techniques
• Strong knowledge of the project/programme/change lifecycle
• Strong knowledge of banking/HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience

• Experience of working in a change environment as PMO/PM
• Strong verbal and written communication skills and solid experience in face to face presentation
• Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)

Capabilities

• Agile Experience
• Business Case & Benefits Realisation
• Delivery at Pace
• Engaging and influencing with Customers/Stakeholders/Colleagues
• Delivering Change Through People
• Developing People & Teams
• Financial and Budget Management
• Global Mindset
• Managing and Developing People & Teams
• Managing Change and Implementation
• Managing Programmes & Projects Inc. Risks & Issues Management
• Problem Solving & Critical Thinking
• Tracking, Reporting & Governance
• Working in a dynamic environment
• Working Responsibly
• Agile (Scrum, SAFe, Kanban etc.) - Optional
• Project Management Professional (PMP) - Optional

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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