Sr Manager, Software Engineering Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

Come join the Connected Customer Experience (CCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:  

• Build high-quality, clean, scalable, and reusable applications/solutions in the realm of Connected Customer Experience (CCX) working closely with Engineering and product teams
• Technical Leadership
  • Provide technical guidance and leadership in the development, implementation, and maintenance of Java-based applications, using ServiceNow Platform & other cloud platforms
  • Stay abreast of industry trends and emerging technologies, ensuring the team adopts best practices and remains at the forefront of technical innovation.
  • Work closely with architects and senior developers to define technical architecture and ensure adherence to best practice coding standards
• Team Management
  • Foster a collaborative and inclusive team culture that encourages innovation, creativity, and a commitment to excellence
  • Conduct regular performance reviews, set performance goals, and provide constructive feedback to team members
• Project Management
  • Collaborate with cross-functional teams, including product management and quality assurance, to drive successful project outcomes
  • Manage resources effectively, balancing project priorities and team workloads
  • Facilitate communication within the team and across departments, ensuring transparency and alignment on project goals
• Cloud Technologies
  • Demonstrate expertise in SaaS platforms, providing insights and recommendations for optimal cloud-based solutions, preferably ServiceNow.
  • Oversee the deployment, management, and optimization of cloud hosted applications
  • Contribute to the design and implementation of new CCX products and features while also enhancing the existing product suite
  • Adoption of Agentic and Gen AI solutions to deliver customer grade experience

To be successful in this role you have:

• 15 years of related experience building & leading delivery of multiple enterprise-grade applications
• Strong demonstrated ability of leading & managing engineering or application teams for at-least 3 years
• Leading Full Stack Development teams (expertise in end-end application development, maintenance, & deployment covering all backend and UI/UX aspects)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the developer productivity (Usage of Open AI, Windsurf, Cursor etc.)
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript background
• Experience working across multiple technology stacks, including:
  • Cloud Platforms: Azure, AWS
  • Messaging Systems: Kafka, Dell Boomi
  • Monitoring Tools: Splunk, Catchpoint
  • Web Infrastructure: API Gateways, CDNs

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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