Experience Communications Lead
7 days ago
Position: Experience Communications Lead (EA68FT RM 3562)
Job Description: Overview
We're seeking an experienced and strategic Experience Communications Lead to shape, execute, and continuously evolve the strategy for customer-facing communications across our digital B2B ecosystem. This role sits within the Experience Strategy & Design team and leads the Experience Communications pillar; covering transactional, lifecycle, platform-triggered, and system-based communications that are integral to the customer journey.
You'll partner closely with CX, UX, content strategy, web editing, and product teams to ensure our customer communications are intentional, consistent, and aligned with business goals. As both a strategist and operator, you'll guide the end-to-end planning and execution of communication experiences that reinforce trust, drive action, and enhance value at every touchpoint.
Key Responsibilities / Strategic Leadership
Define and own the end-to-end Experience Communications strategy across email, on-platform messaging, and other outbound customer channels
Develop a scalable framework for how, when, and why we communicate with customers – aligned to journeys, product usage, and lifecycle moments
Establish clear governance standards for content, tone, branding, data usage, cadence, and performance across communication types
Collaborate across functions (CX, Product, Marketing, Legal, IT) to ensure communications are accurate, relevant, and timely
Team & Program Management
Lead and mentor the Technical Email Operations Specialist and other future communications roles
Manage the intake, prioritization, and execution of experience communication requests
Oversee email and communication tooling – working with internal IT or Marketing teams to scale infrastructure, templates, and automation
Define and report on performance KPIs (delivery, engagement, opt-out, etc.) and use data to inform improvements
Execution & Alignment
Partner with Experience Operations (content strategy, SEO, web editing) to align messaging across platforms and customer journeys
Ensure coordination across CX and UX to embed customer insights into communication design
Review and approve communications for quality, clarity, consistency, and compliance
Support A/B testing, experimentation, and optimization efforts in collaboration with UX and product teams
Stay current on communication trends, tools, and regulatory changes that may impact digital touchpoints
development process
What we are looking for / What You Bring
6–8 years of experience in digital communications, email strategy, or customer experience roles
Proven success designing and managing customer communication strategies at scale, ideally in a B2B environment
Strong understanding of CRM/EPR platforms (Salesforce, Oracle, etc.), and lifecycle automation concepts
Experience working in cross-functional product or Agile environments
Familiarity with technical delivery processes, QA standards, and compliance regulations (GDPR, etc.)
Exceptional written, verbal, and organizational skills
Data-literate and comfortable using metrics to drive strategy and execution
Ability to balance strategic vision with hands-on delivery
Who You Are
A strategic thinker who brings structure to complexity and clarity to communication
Customer-obsessed, systems-minded, and detail-oriented
A natural collaborator who builds strong relationships across product, engineering, and creative teams
Passionate about crafting meaningful, value-driven communication experiences at scale
Proactive, accountable, and comfortable leading initiatives in evolving environments
Who You Are
A strategic thinker with strong operational discipline and attention to detail
A natural collaborator who enjoys connecting dots across teams and functions
A customer-first leader who advocates for clear, helpful, and relevant digital experiences
Comfortable working in a fast-paced, matrixed organization undergoing transformation
Curious, proactive, and committed to continuous improvement
*******************************************************************************************************************************************
Job Category: Others
Job Type: Full Time
Job Location: Bangalore
Experience: 6 - 8 years
Notice period: 0-30 days
-
Community Manager/Workplace Experience Lead
5 days ago
Bengaluru, Karnataka, India Jones Lang Lasalle Property Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Role:Workspace Experience LeadDo you always look for the positives in life? If so, wed like you to come and join our team as an Workspace Experience Lead.Our goal is to be a host in the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and...
-
IS Community Experience Manager
7 days ago
Bengaluru, Karnataka, India ABB Full time ₹ 5,00,000 - ₹ 12,00,000 per yearW ABB pomagamy przemysłowi wyprzedzać konkurencję – dzięki większej wydajności i czystszym procesom. Postęp jest podstawą – dla Ciebie, Twojego zespołu i całego świata. Jako światowy lider rynku zapewnimy Ci wszystko, czego potrzebujesz, aby osiągnąć sukces. Nie zawsze będzie to łatwe, ponieważ rozwój wymaga determinacji. Jednak w ABB...
-
Sr. Lead
2 weeks ago
Bengaluru, Karnataka, India Tata Communications Full time ₹ 8,00,000 - ₹ 25,00,000 per yearRole OverviewWe are seeking a passionate and skilledTech Lead Full Stack to join our growing engineering teamIn this role, you will play a critical part in designing, developing, and maintaining highly available and scalable backend systems that power theKaleyar IO suite of applicationswithin Tata CommunicationsYou will lead a team of engineers, collaborate...
-
Communication Lead
1 week ago
Bengaluru, Karnataka, India Mantra4Change Full time ₹ 4,80,000 - ₹ 9,60,000 per yearAbout Mantra4ChangeA decade ago, stepped into the education ecosystem with a vision to transform public education in India. We believe that in a unique nation like India, our approach to quality education cannot be exclusive of systemic reforms and collective action. We work with stakeholders in the system especially in positions of leadership to enable...
-
Lead Architect
3 days ago
Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 20,00,000 - ₹ 25,00,000 per yearA career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within Consumer & Community Banking, you design and deliver robust, cloud-based architecture solutions across diverse technical domains—including Cyber, Security, Fraud, Risk, and Customer Identity &...
-
Community Lead
7 days ago
Bengaluru, Karnataka, India NEWME Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout NEWMEWe're not here to sell clothes. We're here to shape the culture.NEWME is India's fastest-growing GenZ fashion brand—fuelled by bold trends, self-expression, and a little bit of extra. Now we're looking for someone who can turn NEWME from a brand people buy into amovement people belong to.The MissionThink Apple fanboys. Think Nike Run Club. Think...
-
Lead Software Engineer
7 days ago
Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable,...
-
Lead Software Engineer
7 days ago
Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within the Corporate and Investment Banking - Treasury Services Emerging Payments, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading...
-
Lead Software Engineer
1 week ago
Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking - Import Aggregation Team, you will play a vital role in an agile team dedicated to improving, developing, and delivering reliable, market-leading...
-
Lead Software Engineer
1 week ago
Bengaluru, Karnataka, India JPMC Candidate Experience page Full time US$ 1,50,000 - US$ 2,00,000 per yearWe have an opportunity to impact your career and provide an adventure where you can push the limits of what is possible.As a Lead Software Engineer at JPMorgan Chase within Connected Commerce, you will play a vital role in an agile team dedicated to enhancing, building, and delivering market-leading technology products that are secure, stable, and scalable....