Customer Service

About Us

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we're with, whatever we're doing, we always make it real.

Product Information

Spices

We're one of the world largest global suppliers of spices and herbs, sourcing from all the primary growing regions 

and offering everything from onion, garlic and chiles to pepper, parsley and tropical spices. Provenance, taste, 

quality, color and texture – there's not a lot we don't know about spices and the important role their attributes play

in our favourite foods.

The role supports customer-facing quality operations by managing technical queries, audit documentation, product specifications, and risk assessments, while ensuring compliance with food safety standards and coordinating data across stakeholders.

• Provide timely technical support to customers and sales .
• Attend to customer queries like questionnaires, product and process specific queries, manuals outlining customer expectations, and assessments of packaging risks.
• Follow up and take responsibility for audit like Halal and Kosher by providing all supporting documentation.
• Help in pre audit questionnaires as well as provide all supporting documentation for customer audits
• Work on Specification creations, endorsements of customer specifications.
• Conduct annual risk assessments concerning pesticides and heavy metals.
• Coordinate with Stakeholders on data collection and responses to customers
• Participate in monthly and annual reviews pertaining to Quality Management and Food Safety

• Bachelor's or Master's degree in Food Science, Biotechnology, or a related field (e.g., BSc, MSc, BTech in Food or Biotechnology).
• Proficient in computer applications including SAP, Microsoft Office Suite, and Outlook.
• Strong understanding of food processing methods, validation techniques, Hazard Analysis and Critical Control Points (HACCP), and Critical Control Point (CCP) treatments.
• Well-versed in Good Manufacturing Practices (GMP), Prerequisite Programs (PRPs), food safety training, certifications, and food defense protocols.
• Knowledgeable about international food safety regulations, including US-FDA, EU standards, Codex Alimentarius, Japanese regulations, and other country-specific requirements.
• Excellent communication skills in English, both written and verbal.

ofi is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.