
IT Support Engineer
4 days ago
Full job descriptionKey Responsibilities:
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .
Qualifications
Diploma/Degree
Knowledge & Technical Skills
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .
- Proficiency in hardware installation, troubleshooting, and maintenance.
- Familiarity with networking concepts, protocols, and troubleshooting.
- Experience with software installation, configuration, and support.
- Knowledge of antivirus software, firewalls, and security best practices.
Experience ( Relevant )
1-3 Yrs
Job Types: Full-time, Permanent
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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