Desktop Support Engineer

1 day ago

Raipur, India TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Full time

Job Description :- Handles all IT products like servers, lease lines, networks, firewalls, PRI, etc.- Provides support and maintenance through a ticketing tool.- Manages IT assets and tracks them for maintenance and software updates.- Knowledge of SonicWall Firewall is required.- Configures and troubleshoots firewalls, routers, switches, VPNs, DHCP, NAT policies, bandwidth management, port management, access rules, and DNS.- Monitors and implements antivirus policies.- Configures, maintains, and troubleshoots network printers.- Responsible for maintaining the company's strategy by designing, implementing, and maintaining servers and software.- Installs, configures, and troubleshoots software for end-users.- Configures and troubleshoots desktops/laptops for L1, L2, and L3 levels and manages backups and recovery.- Resolves hardware problems and installs applications.- Has exposure to Windows server/Linux and Asterisk server.- Installs, sets up, and maintains networks and configures peripherals, cabling, and equipment as needed.- Analyzes whether repairs or replacements are necessary in a timely manner.Job Specifications :- Proven work experience as a Desktop Support Engineer.- Hands-on experience with Windows/Linux/Mac OS environments.- Working knowledge of office automation products and computer peripherals like printers and scanners.- Knowledge of network security practices and anti-virus programs.- Addresses user tickets for issues regarding hardware, software, and networking.- Maintains a log of job tickets and maintenance tasks (ref:hirist.tech)

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