Business Analyst

Meet the Team

Cisco Services is an award-winning organization that supports thousands of critical networks around the world every day. Our outstanding people, processes, systems, and capabilities are at the core of enabling and accelerating customer success. The CX Finance finance team is composed of dedicated, hardworking people who work in an empowered collaborative environment.

Your Impact

As a Business Analytics Developer on the CX Finance Team (WW Services FP&A) you will work on projects and initiatives aimed at optimizing CX Profitability through managing Discount, protecting margin, and growing ARR. You will provide critical insights to the Deal Assurance Teams & Deal Approvers to "make the best deal possible" for nonstandard CX deals (new & renew). This role is a technical role requiring the ability to manage large data sets, perform deep analysis, and identify opportunities for process optimization. The Business Analytics Developer plays a key role in turning data into information.

Responsibilities will include:

• Defining business requirements, researching & developing business rules, identifying constraints, and creating project plans
• Exploring & Preparing Data [query, test, cleanse, format, merge, overlay]
• Management of schema & databases; Data Processing involving complex logic and/or multiple joins.
• Engaging with stakeholders & collaborators to gain contextual knowledge, learn nuanced details for specific deals & accounts, as well as their user stories, in order to incorporate their feedback into the business analytics process
• Applying analytical models toward a business outcome [scorecards, alerts, statistics & drill-downs, root cause, forecasting, scenario analysis, simulation]
• Communicating results and providing recommendations (through reports, presentations, & dashboards) in a manner that integrates analyses into business decisions
• Managing communications through internal collaboration platforms & tools

Minimum Qualifications

• Bachelor's degree in Finance, Computer Science, or a related field
• 2 - 4 years of experience in a data & business analytical role
• Experienced in creating advanced queries in SQL (required)
• Proficient in Python scripting (required)
• Expert knowledge of relational databases (required)
• Knowledge of creating calculated fields in DAX (preferred)
• Proficient in MS Excel (pivot tables, VLOOKUPs, etc.) with the ability to manipulate, extract, analyze, and report large data sets
• Experience building dashboards with BI tools such as Power BI
• Understanding of SAP Business Objects [FinBI required] & data platform such as Snowflake
• Understanding of financial concepts & statistical models
• Strong verbal and written communication skills

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.