Messaging Engineer

Key Responsibilities and Accountabilities
• Configuration management of Anti-Spam Solution.
• Enforcing Strong SPF, DKIM, and DMARC settings.
• Be a leader with IT Integrations, Mail Migrations, Security Incident Response.
Messaging Engineer (ITC)
• Serve as first line of support to Messaging-related escalations.
• Optimizing PowerShell Active Directory, Exchange Online, and AzureAD PowerShell scripts for automating daily Helpdesk Tasks.
• Work with business units to design automatic email signatures through Crossware.
• Oversee, audit, and enforce security compliance across Office 365 Tenant.
• Provide advice and oversight to designing policy frameworks.
• Troubleshoot Level 1 and Level 2 Messaging-related tickets within specified SLA.
• Producing specifications and design for infrastructure according to business and technical requirements.
• Acting as an escalation point and mentor for helpdesk teams.
• Carrying out security patching of infrastructure systems.
• Interacting with and managing technology vendors.
• Perform troubleshooting to isolate and diagnose infrastructure related issues.
• Producing clear and concise documentation.
Unusual Challenges or Circumstances e.g. shift(s)/ unsocial hours/ travel etc There may be occasions that you may be requested to work out of the normal office hours and/or be asked to participate in travel. This is subject to your manager's discretion and will be discussed with you if applicable.
Key Results Areas Maintains Messaging Infrastructure to a high standard and successfully manages and delivers various projects. Consistently at work on time, follows instructions and/or lead other team members if required, responds to management direction and solicits feedback to improve performance.
Person Specification Knowledge and Experience 5+ years working within an Infrastructure or Exchange/Messaging role. Knowledge and experience of Windows 2016 / Windows 2019 Server. Knowledge and experience of Active Directory and Group Policy. Knowledge and experience with SSO and ADFS. Knowledge and experience of Office 365 administration. Knowledge and experience with PowerShell. Knowledge and experience with DNS.
Messaging Engineer (ITC) Desirable Familiarity working within Azure AD. Experience with managing Mimecast Anti-Spam Solutions. Experience with managing projects in an Enterprise environment. Demonstrable project experience with Mergers and Acquisitions as it relates to Office 365 (Email/OneDrive/SharePoint/Teams) integrations. Demonstrable experience working on with Enterprise Messaging platforms.
Skills and Abilities Mandatory High technical ability/aptitude. Strong critical thinking, problem solving, and organization skills. Strong teamwork and collaboration skills. Excellent problem diagnosis and analytical skills. Excellent interpersonal skills. Good written and verbal communication skills.
Desirable Demonstrable experience to listen and express thoughts and ideas clearly and effectively, verbally and in writing business requirements documentation.
Qualifications and Training Mandatory 7+ Years working within an IT role 5+ Years in IT Infrastructure Bachelor's Degree or equivalent experience
Desirable Slack Certified Administrator Current industry standard certifications preferred (MCITP, MCSA, ITIL, etc). Documentation and technical + non-technical writing (plans, process + procedures etc.).
Messaging Engineer (ITC) Aptitudes/Personal Profile Mandatory Extensive experience working with others and prioritizing and planning work activities and uses time efficiently as well as a willingness to assist where needed. Comprehensive experiences to stay focused despite changing conditions and workload and have sole management of the tasks with some supervision. Maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Desirable Some experience to adapt quickly to change in the work environment as well as manage frequent requirement changes, delays or unexpected events.

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