
Counsellor or Telecaller
4 days ago
Job Summary:
The Counsellor / Telecaller will be responsible for handling inbound and outbound calls, guiding clients or patients about services, and ensuring proper follow-up and conversion. The role focuses on effective communication, relationship building, and maintaining accurate records of interactions.
Key Responsibilities:
- Handle incoming inquiries (calls, messages, emails) and provide accurate information about services.
- Make outbound calls to follow up on leads, appointments, and promotional campaigns.
- Maintain and update lead databases and call records.
- Counsel potential clients/patients regarding available services, procedures, or programs.
- Schedule appointments and coordinate with doctors/consultants or departments.
- Ensure high levels of customer satisfaction through quality communication.
- Work closely with marketing and operations teams for lead conversion.
- Achieve daily and monthly targets for calls and conversions.
- Maintain confidentiality and professionalism in all interactions.
Required Skills and Qualifications:
- Graduate in any field (preferably in Psychology, Marketing, or Healthcare for healthcare roles).
- Excellent communication and interpersonal skills (English, Hindi, and local language preferred).
- Confident telephone etiquette and convincing skills.
- Basic computer knowledge (MS Office, CRM tools, Excel, etc.).
- Ability to work in a team and handle pressure.
- Prior experience in telecalling, counselling, or front office preferred.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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