Vichara Technologies

Company Description :

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description :

- Lead and manage a 24x7x365 offshore operations team across multiple technology domains.

- Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.

- Drive continuous improvement in monitoring, automation, and runbook development.

- Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.

- Maintain compliance with security, audit, and regulatory requirements.

- Provide escalation support and root cause analysis for critical incidents.

- Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications :

Technology Domains Managed :

Virtualization & Compute :

- VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)

- vRealize Automation (vRA), vROPs, CWOM

- Dell & Cisco UCS hardware, VxRail

Storage & Backup :

- NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO

- SnapMirror, SnapVault, CIFS/DFS, SAN zoning

- Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain

Cyber Vault & Cleanroom :

- Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense

Cloud & Identity :

- Azure AD, AWS SSO, SharePoint Online, M365 backup

- Power BI (Gateway, ODBC, Athena, Workspace)

Application & Platform Support :

- Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)

- FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint

Monitoring & Automation :

- SolarWinds, Data Insights, CloudIQ, ControlUp

- Patch management across platforms and applications

Windows & Server Management :

- Windows patching, cluster setup, VM provisioning, decommissioning

Security & Compliance :

- SOX reporting, vulnerability remediation, open share cleanup

Qualifications :

- Bachelors degree in Computer Science, Engineering, or related field.

years of experience in IT operations, with 3 years in a leadership role.

- Proven experience managing offshore teams in a 24x7 environment.

- Strong understanding of enterprise infrastructure technologies.

- Excellent communication, coordination, and stakeholder management skills.

- ITIL certification or equivalent experience in service management preferred.

Preferred Skills :

- Experience with automation and scripting (PowerShell, Python, etc)

- Familiarity with regulatory compliance frameworks (SOX, ISO, etc)

- Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)