Team Lead, PDS

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description:

Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual

programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the

programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the

following activities:

• Onboarding of project management resources in JLL processes and standards, including onboarding and training in

technology systems

• Monitoring data quality and implementing corrective measures to improve data quality
• Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process
• Supporting reporting and communication activities
• Manage a team of PMO and Project coordinators to deliver SLA and efficient project support

This role requires engagement with JLL resources based in the APAC countries that JLL operates

Roles and Responsibilities

Technology

• Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as

the JLL Project Management Information System and any relevant Client technology systems

• Undertake refresher or other ad hoc training as required
• Extract data and prepare standard reporting (using reporting functionality within JLL's Project Management

Information System)

• Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new

features, monitor project closeout)

• Where included in role, use Client technology systems to capture data / undertake key deliverables

Data Quality

• Monitor / report on technology usage / adoption
• Monitor and Report on data quality in PDS / Client Systems
• Liaise with PDS delivery teams to identify and monitor the correction of data quality errors

Process & Procedures

• Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and

approval, key project deliverables / templates, approval stage gates etc)

• Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor

compliance with Client process, templates etc

• Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables

available, data quality achieved etc)

• Manage centralised document control activities (PMO Centre of Excellence up to date including centralised

templates, Guidance notes, lessons learnt etc)

Reporting

• Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc
• Collate information as directed to support Account funding requests / business approval
• Prepare regular / ad hoc reporting as directed by PMO Lead
• Prepare meeting record / minutes (as directed)

Finance

• Contribute to on-account finance activities (and interface where required with Client Finance system) as directed

(Reviewing invoices for accuracy before submission, track invoice status etc)

Data analysis and Management

• Review and assist in tracking projects against Account / Project KPI's including

o Budget / Programme Compliance

o Satisfaction Surveys / Medallia

o Risk Reporting

o Assist in project Benchmarking

Communications

• Support communication activities within Account

Core technical skills

• Familiar with using collaboration tools such as project management information systems, Microsoft teams, and

cloud-based document management systems to achieve effective communication and coordination across

different locations.

• Strong skills in organising and managing documents, including version control, document naming conventions,

file sharing, and archiving to ensure efficient document workflows and retrieval.

• Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data

collation, tracking, and reporting activities.

Soft Skills:

• Clear and effective verbal and written communication skills.
• Demonstrate proactivity in delivering the role.
• Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle

multiple assignments concurrently.

• Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of

administrative tasks.

• Adaptability and Flexibility to changes in work priorities.
• Strong problem-solving skills to identify and resolve challenges / roadblocks
• Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and

locations, to facilitate effective cross-cultural communication across Asia

• Proven work experience as a team leader or supervisor and
• In-depth knowledge of performance metrics

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.