Project Manager – Salesforce Service Cloud Implementation

1 day ago


Remote, India ERP Initiatives Group Inc. Full time ₹ 80,000 - ₹ 1,20,000 per year

Overview:

We are seeking an experienced Project Manager to lead a greenfield Salesforce Service Cloud implementation focused on establishing a Consumer Relations and Risk/Incident Management platform. The ideal candidate will oversee all phases of the project lifecycle — from planning and design through execution, testing, and deployment — ensuring timely delivery and alignment with business objectives.

Key Responsibilities:

  • Lead and manage the end-to-end Salesforce Service Cloud implementation project.
  • Collaborate with business stakeholders, Salesforce architects, and technical teams to define scope, timelines, and deliverables.
  • Drive project governance, risk management, and issue resolution.
  • Track progress and ensure milestones are achieved within budget and schedule.
  • Facilitate cross-functional communication and change management.
  • Provide regular updates to leadership and ensure alignment with organizational goals.

Qualifications:

  • Proven experience managing Salesforce Service Cloud or CRM implementation projects.
  • Strong understanding of consumer relations, risk management, or incident management processes.
  • Excellent stakeholder management, communication, and organizational skills.
  • PMP or similar project management certification preferred.

Job Type: Contractual / Temporary

Work Location: Remote



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