Project Manager – Salesforce Service Cloud Implementation
1 day ago
Overview:
We are seeking an experienced Project Manager to lead a greenfield Salesforce Service Cloud implementation focused on establishing a Consumer Relations and Risk/Incident Management platform. The ideal candidate will oversee all phases of the project lifecycle — from planning and design through execution, testing, and deployment — ensuring timely delivery and alignment with business objectives.
Key Responsibilities:
- Lead and manage the end-to-end Salesforce Service Cloud implementation project.
- Collaborate with business stakeholders, Salesforce architects, and technical teams to define scope, timelines, and deliverables.
- Drive project governance, risk management, and issue resolution.
- Track progress and ensure milestones are achieved within budget and schedule.
- Facilitate cross-functional communication and change management.
- Provide regular updates to leadership and ensure alignment with organizational goals.
Qualifications:
- Proven experience managing Salesforce Service Cloud or CRM implementation projects.
- Strong understanding of consumer relations, risk management, or incident management processes.
- Excellent stakeholder management, communication, and organizational skills.
- PMP or similar project management certification preferred.
Job Type: Contractual / Temporary
Work Location: Remote
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