Backend & Non-Voice Process Professional
1 week ago
Roles and Responsibility
- Manage and coordinate backend operations for smooth workflow.
- Provide exceptional customer service through non-voice channels.
- Develop and implement process improvements to boost efficiency.
- Collaborate with team members to achieve common goals.
- Analyze data and reports to identify trends and areas for improvement.
- Maintain accurate records and databases.
Job Requirements
- Minimum 2 years of experience in a related field, preferably in BPO or BPM industry.
- Excellent communication and interpersonal skills are required.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving and analytical skills are necessary.
- Proficiency in Microsoft Office and other productivity software is expected.
- Experience with backend operations and non-voice processes is preferred.
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