Change And Release Manager
6 days ago
Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. Were invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future
Job Title: Change and Release Manager
Job Summary
The Change and Release Manager is responsible for overseeing the lifecycle of IT changes and releases, ensuring minimal disruption to services while maintaining compliance, performance, and security standards. This role ensures that changes are assessed, approved, scheduled, and implemented effectively, and that releases are coordinated across multiple teams and systems.
Key Responsibilities:
Change Management:
- Own and manage the Change Management process.
- Lead the analysis, documentation, and implementation of changes.
- Evaluate risks associated with proposed changes (e.g., impact on availability, performance, security).
- Ensure changes are properly authorized and communicated.
- Review and audit change implementations for effectiveness and compliance.
Release Management:
- Plan and coordinate release schedules across multiple applications and teams.
- Lead Go-Live activities including deployment execution and readiness reviews.
- Develop and maintain release plans, Dashboards and email communications.
- Collaborate with development, QA, operations, and business stakeholders.
- Manage release-related risks and resolve conflicts.
- Maintain a release repository and documentation of procedures and dependencies.
Skills and Qualifications:
- Strong understanding of ITIL framework and service lifecycle.
- Experience with change and release management tools (e.g., Jira, ServiceNow).
- Excellent communication and stakeholder management skills.
- Analytical mindset with attention to detail and risk assessment capabilities.
- Ability to lead cross-functional teams and manage multiple priorities.
Preferred Certifications:
- ITIL Foundation or higher
- Advanced Cloud or AI certification
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