L3 Operation Consultant

4 days ago

Bengaluru, Karnataka, India Terralogic Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Total Experience:

8+ years | Experienced with US Clients

Job Skills:
  • Azure Cloud services (IaaS, PaaS provisioning & troubleshooting, ARM templates)
  • Microsoft 365 administration
  • PowerShell scripting (and other scripting knowledge: VB, Batch, etc.)
  • Azure AD (Conditional Access, Identity Mgmt)
  • Server Administration (Windows Server roles like ADDS, DNS, DHCP, IIS)
  • Network Troubleshooting (TCP/IP, routing, firewalls, packet capture)
  • Backup & DR, MDM, Hybrid Environments
  • Automation experience (Azure Automation, Logic Apps)
  • Strong written and verbal English communication skills.
Role:

The L3 Operations Consultant is a senior technical support role responsible for:

  • Escalation support (L3 level) in Azure, Microsoft 365, and on-prem IT systems.
  • Handling high-complexity tickets (including break-fix, automation, and operational tasks).
  • Acting as a technical advisor, helping optimize performance, security, and compliance.
  • Supporting implementations and onboarding for new customers.
  • Being part of an on-call rotation and potentially working off-hours.
  • Coaching and mentoring L1/L2 engineers.
Note:

Notice period: Immediate to 15 days

work mode: work from office

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