Software Escalation Engineer

1 week ago


Bengaluru, Karnataka, India DigiCert Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a Software Escalation Engineer to join our team. As Software Escalation Engineer you will be responsible for managing and resolving customers' as well as internal escalations from DigiCert's technical support organizations.

This position is the key liaison between DigiCert's Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve those technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written and verbal communication skills.

What you will do

Resolving escalated customer technical issuesWorking with Engineering on quality assurance, usability and supportability of new productsInstallation, implementation, documentation review and operations of new releases of productsAnswering technical questions and providing assistance with problem diagnosis and resolution

What you will have

BSCS degree (or equivalent) with 3+ years technical support and/or development experienceExperience in developing and supporting applications on Unix, Linux and Windows platformsKnowledge of Windows Active DirectoryKnowledge of HTML/XML/API/Linux/Shells and Web developmentKnowledge of RDBMS/SQL and OracleKnowledge of Network protocols and hardware/software integrationExcellent problem solving/analytical skillsExcellent written, oral communications and technical presentation skillsAbility to work well both independently and as a team memberPKI experience a plusCandidate must successfully pass Background Check to achieve and maintain trusted employee status

Benefits

Generous time off policiesTop shelf benefitsEducation, wellness and lifestyle support

#LI-FP1

__PRESENT


  • Escalation Engineer

    1 week ago


    Bengaluru, Karnataka, India Veza Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Veza: At Veza, we are on a mission to empower organizations with robust, scalable, and automated identity and access management solutions. We help secure the modern digital enterprise by providing a platform that delivers real-time visibility and control over user permissions, access policies, and security posture—making complex identity security...


  • Bengaluru, Karnataka, India Catchpoint Systems Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the Role : This role requires deep technical analysis, hands-on debugging, and cross-functional collaboration to determine whether an issue stems from a code defect, configuration problem, or environmental factor - and to drive it to resolution. Engineering Escalations team serves as a vital link between engineering, operations, and...


  • Bengaluru, Karnataka, India Dell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DevEx DevOps-Escalation EngineerISG TechOps team includes DevSecOps, LabOps and services, and IT software and tools as well as Strategy and Transformation. We are seeking a passionate and skilled team of individuals who will focus on improving developer workflows and identifying opportunities to enhance the overall developer experience at scale. This team...


  • Bengaluru, Karnataka, India Dell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DevEx Sr. DevOps-Escalation EngineerISG TechOps team includes DevSecOps, LabOps and services, and IT software and tools as well as Strategy and Transformation. We are seeking a passionate and skilled team of individuals who will focus on improving developer workflows and identifying opportunities to enhance the overall developer experience at scale. This...

  • Escalation Manager

    3 weeks ago


    Bengaluru, Karnataka, India Capgemini Engineering Full time

    Job DescriptionRole : Escalation Manager (support, Incident , KPI, RCA or root cause)Experience Range: 9-14 YearsLocation: Bangalore/GurgaonAvailability: ImmediateAbout RoleEscalation Manager&aposs primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across...

  • Escalation Manager

    2 weeks ago


    Bengaluru, Karnataka, India Capgemini Engineering Full time

    Role : Escalation Manager (support , Incident , KPI, RCA or root cause) Experience Range: 9-14 Years Location: Bangalore/Gurgaon Availability: Immediate About Role Escalation Manager's primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all...


  • Bengaluru, Karnataka, India Citrix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionCloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially providing tools for businesses to manage digital workspaces, data analytics, and application...

  • Escalation Manager

    3 weeks ago


    Bengaluru, Karnataka, India Glean Full time

    Job DescriptionAbout GleanFounded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right...

  • Escalation specialist

    2 weeks ago


    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Manager

    1 week ago


    Bengaluru, Karnataka, India Glean Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About Glean:Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting...