Backend Operations Executive

2 days ago


Noida, Uttar Pradesh, India Conduent Full time

Key Responsibilities:

  • Benefits Data Management: Maintain, audit, and update employee eligibility, enrollment, and coverage data across internal systems and vendor platforms.
  • Backend Operations Processing: Execute daily, weekly, and monthly operational tasks including file feeds, payroll deductions, retro adjustments, and lifeevent updates.
  • Compliance & Documentation: Ensure adherence to ERISA, HIPAA, ACA, COBRA, and internal policy requirements, maintaining accurate records and audit trails.
  • Vendor & Stakeholder Coordination: Collaborate with carriers, TPAs, HR teams, and payroll to resolve discrepancies and ensure seamless plan administration.
  • Issue Resolution: Investigate and resolve complex enrollment, billing, and eligibility issues with a rootcause mindset.
  • Reporting & Analytics: Generate operational reports, track SLAs, and support audits with clean, validated data.
  • Process Improvement: Identify inefficiencies and contribute to automation, documentation, and workflow enhancements.

Required Skills & Qualifications:

  • Excellent communication skills
  • Graduation is mandatory
  • Any customer service experience (Voice/Non-voice/backend)
  • minimum 2 years of experience in Benefits Admin/customer service
  • Domestic or International Process Experience

Employment Details:

  • Location - Noida sec 135
  • 5 days working
  • Both side cab facilities (if the candidate is staying in the hiring zone)
  • Shift timings - 5:30 PM - 3:00 AM
  • Sat and sun offs

interested candidates can WhatsApp

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