Backend Operations Executive
2 days ago
Key Responsibilities:
- Benefits Data Management: Maintain, audit, and update employee eligibility, enrollment, and coverage data across internal systems and vendor platforms.
- Backend Operations Processing: Execute daily, weekly, and monthly operational tasks including file feeds, payroll deductions, retro adjustments, and lifeevent updates.
- Compliance & Documentation: Ensure adherence to ERISA, HIPAA, ACA, COBRA, and internal policy requirements, maintaining accurate records and audit trails.
- Vendor & Stakeholder Coordination: Collaborate with carriers, TPAs, HR teams, and payroll to resolve discrepancies and ensure seamless plan administration.
- Issue Resolution: Investigate and resolve complex enrollment, billing, and eligibility issues with a rootcause mindset.
- Reporting & Analytics: Generate operational reports, track SLAs, and support audits with clean, validated data.
- Process Improvement: Identify inefficiencies and contribute to automation, documentation, and workflow enhancements.
Required Skills & Qualifications:
- Excellent communication skills
- Graduation is mandatory
- Any customer service experience (Voice/Non-voice/backend)
- minimum 2 years of experience in Benefits Admin/customer service
- Domestic or International Process Experience
Employment Details:
- Location - Noida sec 135
- 5 days working
- Both side cab facilities (if the candidate is staying in the hiring zone)
- Shift timings - 5:30 PM - 3:00 AM
- Sat and sun offs
interested candidates can WhatsApp
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