International Voice/Non-Voice
4 days ago
Responsibilities:
- Handle inbound and outbound customer queries professionally
- Provide accurate information and resolve issues efficiently
- Maintain records and update CRM systems
- Ensure customer satisfaction and adhere to quality standards
- Work in rotational shifts with weekly off.
Cab Facility:
- Available only for female employees
- Coverage: Within defined transport zone, between 8 PM and 8 AM
Eligibility Criteria:
- Qualification: 10+2 / Graduate
- Excellent verbal and written communication skills
- Good computer knowledge and typing speed
- Prior customer service experience preferred (Freshers eligible)
Job Types: Full-time, Permanent
Pay: ₹20, ₹36,000.00 per month
Benefits:
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- International Voice/Non-Voice Process: 1 year (Preferred)
- Fluent Verbal & Written English Communication: 1 year (Preferred)
- Typing Speed & Accuracy/ Shift Flexibility (Rotational): 1 year (Preferred)
- Basic Computer Knowledge/ Customer Query Handling: 1 year (Preferred)
- CRM Data Entry/ Customer Service Orientation: 1 year (Preferred)
- Listening & Multitasking Skills: 1 year (Preferred)
- Issue Resolution & Empathy: 1 year (Preferred)
- Team Collaboration: 1 year (Preferred)
- Time Management: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
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