Social Media and Communications Intern

Title: Social Media and Communications Intern

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 2 million children in 90+ countries, and we're just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us

Role Summary: The Social Media & Communications Intern will support the Communications team in strengthening Smile Train's digital presence. The role involves managing and creating content for LinkedIn, Instagram, YouTube, and other platforms to drive engagement and visibility. This role offers hands-on experience in digital content strategy, campaign execution, event support, and cross-team collaboration within a high-impact environment.

Reports To: Director – Integrated Communications, India  

  Key Responsibilities:

• Manage the LinkedIn page under the guidance of the Communications team and plan content to drive traffic.
• Assist in developing YouTube content plan, coordinate with the program team, set up sessions with partners and execute video recording and uploading on the page. 
• Develop three social media campaigns independently to help drive engagement on Instagram.
• Support in writing, proof reading and editing communications materials – for website, social media and Smile Train collaterals etc.
• Curation and documentation of existing photo and video assets.
• Assist in the preparation and execution of any events that may take place during the internship period (e.g. – National Cleft Awareness, World Health Day).
• Coordinate with the media agency to develop high quality graphics and visually appealing content for social media. 
• Be constantly in the lookout for interesting success stories. Coordinate with Smile Train partners to shortlist patient profiles and execute the success story documentation project.   
• Coordinate with different teams within and outside the organization to collect reports, information to develop communication materials and execute various campaigns.
• Write stories/blogs, reports, and minutes of various meetings.
• Any other related tasks to support the Communications unit.

Required Education and Experience: Pursuing a graduate degree or have completed a graduate program in Mass Communications, Development Communication, Public Relations (PR), or Journalism from an accredited university. 

Preferred Education and Experience: A graduate or postgraduate in Mass Communications or Journalism from a reputed university.

Additional Eligibility Qualifications:

• Excellent written and verbal communication skills in English.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Demonstrated interest in journalism, writing, public relations etc.
• Ability to work on multiple tasks and assignments while maintaining attention to detail, and the ability to be flexible with changing demands.
• Strong understanding of social media platforms and tools.  
• Past work or internship experience with health care or non-profits will be a plus.
• Proactive, self-monitored, and accountable with high emotional and intellectual maturity. 

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one's own performance, ensuring alignment with Smile Train's mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
  
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range: Rs. 25,000 – RS. 30,000 per month.

Travel: Occasional and very limited to project requirements

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.