Security Managed Services Engineer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L4) at NTT DATA, your day will be filled with dynamic challenges and opportunities to create impactful solutions. You'll work independently yet collaboratively, managing and resolving escalated technical incidents to ensure our clients' security infrastructure remains operational. Your expertise will be essential in proactively investigating and addressing issues before they escalate, always aiming to meet and exceed service level agreements (SLAs).

You'll play a crucial role in fourth-line support, handling complex incidents and requests that require a high level of technical knowledge. With a focus on continuous improvement, you will contribute to enhancing the existing infrastructure using next-gen firewall and zero trust security architecture, providing guidance on architecture and project-related activities. You'll also support project work, delivering effectively to meet client requirements and timelines.

Communication and collaboration are key aspects of your role. You'll work closely with various teams and clients to extend support, share knowledge, and ensure that issues are resolved promptly. Acting as an emergency support contact for critical issues, you'll provide timely and consistent updates on tickets and track change implementations to maintain smooth operations.

In addition to troubleshooting, you'll be involved in coaching and mentoring L1, L2, and L3 teams, sharing your technical expertise to help them grow. Quality audits, change management, and working on disaster recovery functions and tests will also be part of your responsibilities. Leveraging your experience, you'll identify opportunities for automation and implement solutions to optimize our processes.

To thrive in this role, you need to have:

• Deep technical skills in relevant security functions and change management processes.
• Extensive experience handling complex security infrastructure in managed services.
• Proficiency in ticketing tools, preferably ServiceNow, and extensive vendor management experience.
• Strong ability to communicate and collaborate across diverse cultures and social groups.
• Excellent planning and organizational skills, adaptable to changing circumstances.
• Positive outlook and resilience in high-pressure environments.
• Willingness to put in extra effort when necessary, demonstrating dedication.
• Proficiency in active listening techniques and excellent client service orientation.
• Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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