Technical Writing Services Analyst I

6 days ago

Noida, Uttar Pradesh, India Conduent Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location

Noida, Uttar Pradesh, India

Category

Client Relationship Management & Service Delivery

Req ID

17242

Job Type

Full-time regular

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Communication Skills

Excellent English Communication: The candidate must possess very good English communication skills to effectively interact with clients, facilitators, and attendees before and during live sessions.

Session Management

Deployment Responsibility: The individual should demonstrate strong organizational skills to ensure the successful deployment of each session moderated.

Live Session Hosting: Experience in hosting live sessions on platforms such as MS Teams (or other related virtual platforms like Zoom, or WebEx) is crucial. This includes managing dry runs and rehearsals, and ensuring all technical aspects are functioning correctly.

Client Interaction

High-Level Client Engagement: The candidate must be comfortable working with high-level clients, scheduling and setting up sessions, sending invites, and managing announcements.

Technical Proficiency

Platform Familiarity: Familiarity with MS Teams Meetings & Townhall (or similar platforms) is advantageous. The moderator should be able to navigate these tools confidently to facilitate sessions.

Technology Support: Providing technical support to both facilitators and learners is essential. This includes addressing technology-related concerns and questions related to the MS Teams platform.

Administrative Skills

Session Preparation: The candidate should excel in gathering necessary materials for sessions (slides, videos, agendas) and managing administrative tasks such as uploading course materials and launching polling questions.

Post-Session Reporting: Ability to provide detailed post-session reports, marking attendance, and send materials to clients is required.

Interactive Management

Breakout Room Management: Experience in managing breakout room activities, both manually and automatically, is important for facilitating small group discussions.

Poll Management: Skills in creating and managing polls during sessions to engage attendees effectively.

Problem-Solving Abilities

Troubleshooting Skills: The moderator should have strong problem-solving and multi-tasking skills to address any technical issues that arise during live sessions swiftly via chat, q&a, and/or email.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to You may also

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