Information Technology Support Engineer

16 hours ago

Bengaluru, Karnataka, India Programmers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience Required: 3–5 Years

Shift timing - 6pm-6am (Rotational Shift )

Location: Remote

Job Summary:

We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Must-Have Skills & Experience:

  • Prior experience supporting MSP clients is mandatory
  • Strong experience in:
  • Microsoft 365 Admin Center
  • Windows & Linux operating systems
  • MSP Documentation Tools (e.g., IT Glue)
  • Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
  • Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)
  • Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)
  • Authentication Tools (e.g., Microsoft/Google Authenticators, DUO)
  • understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations.
  • Basic scripting or automation skills (PowerShell preferred)
  • Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
  • Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V
  • Understanding of:
  • Basic cloud services (Azure/AWS)
  • Endpoint troubleshooting
  • Print, file sharing, and group policy troubleshooting
  • Email flow analysis and spam filter troubleshooting

Preferred Tools & Technologies:

  • RMM Tools: NinjaOne, Kaseya, ConnectWise Automate
  • Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk
  • Documentation: IT Glue, Confluence
  • Admin Portals: Microsoft 365 Admin Center, Azure AD
  • Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA
  • Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam

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