Product Manager

Do you love challenges and thrive in a fast-paced, high-growth environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? Do you think of creative solutions to complex problems and solve them? Do you have experience managing complex, transformative, and innovative technology products, and programs? If so, this role is for you.

We are looking for a Product Manager specializing in Customer Success Management automation with hands on Gainsight experience to join our Go-to-Market systems team with the primary objective of managing Thomson Reuters Gainsight backlog & prioritization, design, governance and adoption for our Legal Professionals segment.

In this role, you will partner with our Sales Operations, Customer Success Operations, Transformation Team, and Commercial Engineering teams to lead the global product strategy and roadmap.

About the Role

In this opportunity as a Product Manager, you will:

• Implement the GTM product vision and create the roadmap for the Gainsight system that meet and align with the Legal Professionals business objectives and goals

• As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework

• Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance

• Assess the current state of the Gainsight, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse Legal Professionals end-user adoption

• Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements

• Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.

• Working with the Legal Professionals business, establish and deliver on OKRs to ensure your products achieve their goals

• Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.

• Championing the "voice of the customer"; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user

• Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions

• Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis

• Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners

• Monitor and address outstanding challenges / support needed

• Ensure alignment of initiatives across segments

• Lead a team of Gainsight admins and business analysts and support career growth.

• The role requires the candidate to work in 2 PM IST to 11 PM IST and also to be flexible.

• Work from office for 2 days in a week (Mandatory)

About You

You're a fit for the role of Product Manager if your background includes:

• Bachelor's or master's degree in a technical subject (computer science or engineering discipline) is preferred.

• 10+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst.

• Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.

• Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders' escalations.

• Experience working and delivering product or services in an agile/lean environment.

• Track record of successfully building relationships with teams in a matrix environment.

• Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.

• Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.

• Experience driving full lifecycle project.

• Experienced Gainsight user or experience leading Gainsight teams.

#LI-GS2

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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