AGM/AVP-CEM(Collection)
1 week ago
Candidate Expectation and responsibilities
Preferred Experience Range Graduate with minimum 13 years of relevant BPO work experience.
Lead deliveries related global Credit operations – Collections, Order to Cash lifecycle, Cash apps.
Managed a large Team size
Create and implement processes that result in improved business performance
Strong execution skills with focus on clear, realistic action steps and timeliness
Strong working knowledge of MS Excel and PowerPoint
Should have experience with Transitioning big projects
Strong interpersonal skills as well as verbal and written skills required
Knowledge of the credit industry and what motivates consumers is preferred as well as an understanding of business financial levers.
Knowledge of Digitization, industry level transformation levers, customer experience Job Description / Responsibilities:
Represent Delivery in Sales function for the above-mentioned offerings.
Travel for QBR presentations.
Flexibility of travel for long term projects and Delivery Set ups.
End to end ownership of delivery and extensive experience in Client facing role.
Ensure timely deliverables through daily reviews.
Analyze daily performance indicators and encourage awareness and performance improvements.
Manage performance objectives through use of Analytics and insights
Flexible for global working hours.
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