
Operations Executive
3 days ago
Role & responsibilities
- Planning and Scheduling of delivery / pick-up of cars during the shift
- Planning of fleet (parking locations/ cleaning) scheduled for delivery / pick-up
- Ensure timely collection / pick-up of cars with proper coordination with customers and drivers and call center during shift
- Address customer queries (call/emails) to the satisfaction of the customers. Escalate relevant issues to the Operations Manager for resolution
- Opening and closing of duties in ID system (software)
- Reporting of fleet status and delivery/pick-up status on daily basis
- Planning of repair / maintenance work on fleet in coordination with Operations Manager / Fleet Manager (No cash transactions)
Preferred candidate profile
- Graduate in any stream
- Good understanding of Fleet Operations
- Attention to details and ability to multitask
- Prior experience in Logistics/Supply Chain/Transporatation/Auxilary industry
Key Responsibilities
- Timely delivery/pick-up of cars
- Coordination with customers/drivers/call center
- Customer complaints / queries handling
- Opening/closing of duty in ID system
- Reporting of fleet / executed duties on daily basis
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