MIS Lead

Role Purpose

The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

Do

- Develop and lead accurate MIS Management & Reporting within the Service Line
- Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
- Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
- Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
- Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
- Develop and implement standardized MIS procedures across all business applications.
- Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
- Address and prioritize ad-hoc report requirements
- Ensure zero non-compliances on process audit on data security and compliance
- Enhance and maintain tools and systems for efficient MIS generation and reporting system
- Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
- Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
- Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
- Recommend and implement new technology solutions to improve team/ employee productivity.
- Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness
- Ensure efficient allocation of work and drive capability within team
- Setup focused team resources to the respective client/ account basis expertise & experience
- Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
- Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise
- Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions
- Drive the focus of the team on quality and adherence to data security and compliance processes

• Responsible for invoice management across clients/ accounts
• Follow up or seek approval from management/ delivery to seek timely invoices as per contract
• Timely submission of invoices to the client as defined in the MSA and SOW
• Provide information required and resolve any invoicing issues raised by the client"‹"‹"‹"‹"‹"‹"‹

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- Team Management
- Resourcing
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team

• Mandatory

Skills:
- MIS .

Experience5-8 Years .